Position description:
• Need to understand the business and products of given accounts/customers to complete operations for customer on the E- commerce platform.
• Responsible for customers/accounts performance on the E- commerce platform by managing the entire operations from maintenance and optimising account performance to responding of inquires and negotiating with international buyers.
• Monitor the condition the inbound inquires of customer’s accounts and reply timely to ensure response time is optimal.
• Keeps a check on the performance of the operations of both internal KPIs and external KPIs to customers.
• Individuals working as an E- commerce Operations Executive need to communicate with the higher management team to prepare a strategy for operations to run efficiently.
• Report to various stakeholders of the organization, Service & Operation Manager, Board of Directors.
• Sales and account management experience, Strong communication and negotiation skills, Experience in generating leads and closing sales
Position requirement:
• Good at English in 4 skills. (IELTS 6.0+)
• Year of experience: 1 year in Export Consultant Executive.
• Good knowledge about Incoterms, International Payment, B2B, Logistics, E- commerce.
• Education level: Bachelor’s degree in Economics, Business Administration, Foreign Trade , Export or some related fields.
Commitment and Entitlement:
• Working hours: Monday – Friday ; From 8:30 a.m. to 5:30 p.m.
• Reasonable salary, business performance bonuses, incentives, training, rotation, and management upgrading according to company regulations.
• Salary: 10 million- 13 million (negotiable based on ability)
• Clear promotion path, full benefits.
• Working in a multinational environment, opportunities for personal and career development.
• Participate in company trips, YEPs, and attractive program events
• Receive thorough training on products and skills during the working process from experienced managers of Ihub and Alibaba.com Group.
• Full salary insurance, 12 days annual leave + 3 days sick leave.
• Work location: HCM Office: Sala Urban Area, No. 21- 23 B4 Street, An Loi Dong Ward, Thu Duc City, Ho Chi Minh City.
