- Assist the Assistant Front Office Manager/ Guest Experience Director in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.
- Maintain a professional and high- quality service- oriented environment at all times.
- Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate.
- Ensure that the public areas are kept clean and tidy.
- Direct and oversee all hotel operations during the shift to ensure guest satisfaction and safety.
- Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Guest Experience Director.
- Occasionally assist guests with their luggage, be a point of contact for our guests, and other responsibilities to ensure all requirements are met during our guests stay.
- Act as manager on duty for the hotel dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
- Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.
- Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the hotel policies and procedures, coaching, training and correcting where needed
- Be aware and able to enforce all fire- life- safety procedures.
- Monitor and develop team member performance, but not limited to, provide supervision, schedule, conduct training, counsel and evaluations; deliver recognition and also reward.
* Benefits
- Attractive salary and benefits, full service charge and salary during probation period
- 12 annual leaves, 8 days off per month
- Insurances as per law
- Dormitory for staff (terms and conditions applied)
- Duty meal, uniform provided by Company
- Accident Insurances 24/7
- Other benefits will be shared in the interview
- Good opportunity for learning and development
