Director of Sales - MICE & Corporate

JOB SUMMARY&13;
Leads and manages all day- to- day activities related to the sales function with a focus on building long- term, value- based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports.
CORE WORK ACTIVITIES
Supporting Developing & Executing Sales Strategies
• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
• Assists with the development and implementation of promotions, both internal and external.
• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
Maximizing Revenue
• Recommends booking goals for sales team members.
• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
Managing Sales Activities
• Monitors all day to day activities of direct reports.
• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
Analyzing & Reporting on Sales and Financial Data
• Reviews sales and catering guest satisfaction results to identify areas of improvement.
• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
• Assists Revenue Management with completing accurate six period projections.
Ensuring Exceptional Customer Service
• Observes service behaviors of employees and provides feedback to individuals.
• Meets with guests during pre- and post- convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
• Empowers employees to provide excellent customer service.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
• Interacts with guests to obtain feedback on product quality and service levels.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
• Participates in and practices daily service basics of the brand.
• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
To be discussed in the interview

• 2- year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
• 4- year bachelor&039;s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.

Work 5 days per week- 2 days off per week
To be entitled to the prescribed insurance, including health insurance, social insurance, and unemployment insurance
Get 24/24 accident insurance during the term of the hotel contract
Get competitive salary & service charge
Have 16 annual leave days for a working year

Cập nhật gần nhất lúc: 2025-12-29 23:00:03