Takes a leadership role in fostering a culture that aligns with the hotel&039;s strategic goals, overseeing performance management, talent assessment, and labor relations, including negotiating and administering labor agreements.
Responsible for developing and formulating policies, procedures, and practices to support the hotel&039;s operational needs.
Supervises and advises management on strategic staffing plans, compensation, benefits, training and development, budgeting, and labor relations.
Business Performance
• Set periodical People & Culture and training budget & forecast
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department
• Prepare, implement and compile data for monthly reporting
People & Culture Management
• Maintain confidentiality of sensitive matters/issues
• Formulate and implement policies, procedures and standards pertaining to Human Resources Administration, Compensation and Benefits, Employee Welfare, Safety and Health, Employee Communication, Industrial Relations, Training and Development, Performance Management and Career Development in accordance with national, industry standards, laws and customs, and ensuring that they are complied with by other departments
• Identify, prioritize and meet short and long term training and development needs of the resort
• Develop and propose plans relating to present or future manpower requirements of the resort to ensure that the resort is correctly staffed according to the projected level of business
• Review the recommendations of staff promotions and career development by respective Executive Committee/Department Heads for the General Manager’s approval
• Edit staff newsletters and other in- house staff publications
• Ensure compliance with local health and safety regulations
• Act as an internal consultant in providing advice and guidance in the management and resolution of grievance and disciplinary issues
• Direct the resort’s employee events, social and recreational activities as well as employee recognition programs
• Represent the resort in collective bargaining and contacts with labour organizations and employee representations
• Oversee the administrative activities of payroll, benefits, legal compliance and employment law
• Liaise with employment agencies and other sources for the recruitment of Management employees. Interview, assess and evaluate prospective employees
• Formulate and recommend a sound wage and salary system, which facilitates the attracting and retaining of staff
• Prepare succession plan for the potentials for middle and senior management level with the department/division heads and General Manager
Team Management
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Conduct performance review and manages performance issues that arise within the team
• Constantly monitor team members performance, attitude and degree of professionalism
• Interview, select and recruit new employees
• Perform other reasonable duties assigned by the assigned by the Management
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify issues and provide a regular forum for department communication
• Identify and develop team members with potential
