Director of Food & Beverage (Open for both Local & Expat)

FOOD & BEVERAGE DEPARTMENT
Manage Food and Beverage Operations
• Oversee the management of Outlets
• Oversee banquet operations
• Oversee catering operations
• Oversee the management of the Kitchen
EXECUTIVE COMMITTEE
Provide Support to Executive Management
• Represent the department in Executive Committee meetings
• Provide a professional, advisory and executive support service to the General Manager to assist in meeting strategic goals
MANAGEMENT/ STRATEGIC PLANNING
Strategic Plan and Development
• Establish Policy & Procedure for the various process within the department.
• Institute suitable processes to allow for introduction of managed change within the department
• Manage the development of department operating plans and reports in order to improve
• Establish standards and procedure for the production of food and services. Continually update them as and when required.
• Design internal reporting systems required by the department
• Institute suitable processes to allow for the efficient and effective utilization of the departmental resources
• Manage department strategic plan
• Set up systems to monitor achievement of department goals and objectives
• Develop procedures for implementation and monitoring of reporting systems
Legal Issues
• Ensure compliance with business operations laws
• Ensure compliance with hospitality operations laws
Sales & Marketing
• Oversee the development of marketing strategies
• Manage the development of new products and services
• Oversee the preparation of sales and marketing plans
• Promote products and services
• Evaluate sales and marketing strategies
• Access sales and marketing data
Quality Management Systems
• Develop mission statements for the department
• Develop quality management systems
• Establish bench marketing for the hotel
• Quality Management Systems- Monitor the implementation of quality management systems
• Manage quality improvement
• Measure the quality of service
Economic/ Political/ Social Issues related
• Take into account external economic issues when planning and making decisions
• Anticipate economic business level fluctuations
• Consider political and social influences on business
• Monitor information and trends in the industry
• Interpret economic data
Tourism Issues related
• Take into account tourism issues in planning and decision making
• Identify major environmental and heritage issues
• Liaise with relevant parties
• Analyze tourism data
FINANCE MANAGEMENT
Department Finances
• Maintain remuneration scales in accordance with financial and marketing objectives
• Develop procedures that track, report on, and control the running costs of the department
• Prepare financial performance reports
• Effectively monitor and analysis variations from the budget
• Develop systems that measure the cost effectiveness of the department
• Prepare and manage an effective cost budget with measurable targets for the Department within the financial parameters set down by the hotel budget
• Plan bonus, commission and incentive schemes for associate in accordance with the marketing budget and hotel standards
PURCHASING/ STOCK
• Negotiate prices and terms of purchase
• Develop purchasing specifications
• Develop stock control procedures
• Develop and monitor the implementation of purchasing procedures
• Purchase stock/ inventory according to purchasing procedures and specifications
• Establish economic order quantities
• Assess tenders for goods and services
• Handle and stock according to stock control procedures
• Prepare budgets for purchases
HUMAN RESOURCES
Work Operations
• Coordinate work operations within the department/ unit/ outlets
• Assess work operations and prepare plans to implement change when required
• Coordinate operations between other departments/ units
• Monitor productivity of the unit
• Develop performance standards for operations in the department/ unit/ outlet
Industrial Relations
• Discipline associate
• Prevent and resolve grievances
• Counsel associate and prevent work related problems
• Resolve disputes
Associates Management and Development
• Implement appropriate management practices that provide associate motivation and communication
• Implement associate performance appraisals
• Provide one to one instruction to associate members when required
• Carry out exit interviews
• Maintain up- to- date associate records
• Assist with the planning and delivery of orientation programs
• Recruit associate
• Prepare associate rosters
• Supervise associate performance
• Determine and plan for future associates’ needs
• Facilitate multi- skilling
• Provide ongoing advice and support to associate under your supervision
GUEST SERVICES/ SALES
Guest Services and Quality Management
• Seek opportunities to continually improve guest service
• Establish and maintain effective guest relations
• Ensure guest needs and reasonable requests are met exceeded.
• Communicate with guests in a manner which promotes goodwill, trust and satisfaction
• Take appropriate action to resolve guest complaints
• Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image
• Manage the development and implementation of guests service strategies
• Deliver high quality service to guests
• Manage the delivery of high quality service to guests
Sales and Promotion of Products and Services.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
• Cooperate with PR department to promote the hotel and Hotel products and services
• Continually develop sales and promotional strategies for the Hotel’s products and services
COMPUTING
Computer Systems
• In conjunction with Information Systems Manager:
• Purchase software for the department/ unit/ outlet
• Maintain security of data
• Resolve systems and equipment problems
Human Resources Management Program
• Access and use the Cadena Human Resources Management Systems
• Ensure all the attendance record is correct for the benefits of the staff.
Food & Beverage Point of Sale System
• Access and use Food & Beverage POS programs
SAFETY/ CLEANLINESS/ MAINTENANCE
Safety/ Security/ Maintenance
• In conjunction with appropriate personnel manage the development and implementation of security/ maintenance programs for the department/ unit/ outlets
• In conjunction with the Safety/ security Manager manage the development and implementation of safety/ security policies and procedures for the department/ unit/ outlet
Safe and Secure Working Environment
• Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures
• Initiate action to correct a hazardous situation and notify supervisors/ managers of potential danger
• Log security incidents and accidents in accordance with hotel requirements
• Adhere to the hotel’s security and emergency policies and procedures
• Be familiar with property safety, current first aid fire emergency procedures
Cleanliness/ Maintenance Programs
• Adhere to hotel cleanliness/ maintenance programs
• Ensure a high level of cleanliness is maintained in the work areas.
COMMUNICATION
Communication/ Administration Systems and Procedure
• Prepare and maintain files, reports, letters, memorandums and other relevant business documentation
• Deal effectively with guests and workplace colleagues from a variety of cultures
• Work effectively in a team
• Develop appropriate administrative policies and procedures in accordance with hotel goals and guidelines
• Develop, implement and monitor hotel communication systems and procedures
• Interact with department and hotel associates in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two- way communication
• Ensure all reporting and servicing deadlines are met on a timely basis.
Employee Relationships
• Set team goals in consultation with team members according to hotel/ department goals, policies and practices
• Prepare and conduct meetings and group presentations to keep associate/ management/ other parties informed of hotel operations and other relevant issues
• Plan team systems and structures
• Manage cross cultural communication
Effective Interpersonal Skills
• Maintain personal presentation to hotel
• Demonstrate professional attitude and behaviors at all times
• Analyze, evaluate and improve your personal performance on a continual basis
Quality Systems
• Update and comply with the hotel quality assurance principles
Compliance with all Hotel and Corporate Guidelines
• Abide by the Hotel Employee Handbook
• Abide by the Hotel Code of Conduct
• Abide by both the Hotel and procedures

Skills and Knowledge
Applied Business Knowledge: Understanding market dynamics, enterprise level objectives and important aspects of the company’s business to accurately diagnose strengths and weaknesses, anticipate opportunities and risks, identify issues, and develop strategies and plans. Aligning individual and team actions with strategies and plans to drive business results.
Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Management of Financial Resources: Determining how money will be spent to get the work done, and accounting for these expenditures.
Diploma or Degree in Hotel Management or related field, Master’s degree preferred.
Administration and Management:Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
At least fifteen years’ experience in the Food and Beverage management, or related professional area in 5- star hotels and/or resorts.
Education and Experience
Management of Material Resources: Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

Annual Summer Outing/Health checkup
Team building activities.
International working environment and friendly teammates.
Accident insurance 24/24
Attractive Medical package
2 months of probation with full salary & service charge.
Uniform, Laundry service is provided by Hotel
Other benefits according to Company&039;s policy.
Delicious and nutritious meal at Hotel&039;s Staff Cafeteria

Cập nhật gần nhất lúc: 2026-07-06 19:20:02