The Role
The management of engineering and facilities services and processes that support the core business of the hotel. Generally focusing on using best business practice to improve efficiency by reducing operating costs whilst increasing productivity. To maintain Mövenpick standards of quality and service and facilities in all departments over which he/she has responsibility and authority. He/she is responsible for the overall smooth, efficient and economical running of the entire Engineering department. Assisting the management in planning for investments, project and replacement budget on a yearly basis.
Must be thoroughly familiar with all Mövenpick corporate and local Operational Standards and ensure they are followed. He/she must accomplish responsibilities and goals as outlined below:
Preventive Maintenance & Repair
Facilities Management
Safety & Fire
Organization of engineering administration
Handling and management and sufficient storing of spare parts.
Co- ordination with corp. Engineering MHR
Key Deliverables and Responsibilities
Planning & Organizing:
Plan training programs in the Engineering division in conjunction with the Director of HR & the L & D Manager.
Implements all necessary work procedures for preventive maintenance, initiate respective scheduled procedures and monitors carrying out of work as well as recording the results within appropriate filing system
Manage sufficient par level stock of spare parts and ensures all incoming and outgoing items are registered.
Initiates Fire Fighting Training in co- ordination with the Director of Security on a regular basis for all employees
To review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve owner/guest satisfaction level as well as employee productivity and satisfaction.
To be familiar with all related company documentation, especially with the relevant Operational Standards Manual for Engineering.
Prioritizes department workload and efficiently repairs breakdowns.
Plan and execute the annual Preventative Maintenance program for the hotel.
Coordinating purchasing for the Engineering departments with the finance team as per the hotel procedures
Operations:
Plan and allocate duties for all Engineering Staff in line with the operational requirements
To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
Plan and execute regular technical skills training for the team
Fully investigates any internal disputes or guest complaints.
To ensure a consistently high standard of grooming is followed and by self and team
Manage any necessary modifications and improvements of the plant room equipment.
To oversee all technical installations on hotel plant, Sewage system, Fresh water, Emergency Generator, Air Condition System, Technical building Services, Kitchen equipment, Cooling systems, Swimming pools, hotel lightening, in- house Music & TV system and Paging system.
To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate colleague training activities
Takes the responsibility for all work executed, by employees or external contractors on the building, plants or technical installations to ensure the quality of craftsmanship of all work carried out by team and contractors meets the Mövenpick standards.
To lead daily Engineering briefings and monthly employee meetings
Supervise the completion departmental works to ensure they are completed according to MH&R standards.
Have full knowledge of all products and services provided by the property and in the local area
Provides solutions for emergency situations and problems of a larger nature.
To carry out any other reasonable duties and responsibilities as assigned.
Administration:
To be fully proficient with DynaWin system to maximise its use to streamline and up- to- date information
Monitors all maintenance contracts and consults the General Manager as needed.
Is aware of all agreements/laws with local authorities, insurance companies, external firms, contractors and suppliers, to control their work and invoices.
Design and implement a monthly report of works carried out, machines maintained, special events, DynaWin report, consumption of energy and water, to be presented to the General Manager.
Approve invoices for payment when the execution of the work is done as initially agreed
