Customer Support O365 ( Rotating Shift - Open Fresher)

Attends readiness training and non- technical training to ensure that they become proficient in support topics. Product/Process Improvement
Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.
Provides feedback on how to improve automated tools.
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Uses automated tools to deliver solutions for a wide range of issues.
Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Review issues and contact customers to understand technical issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

Available to join within March 2026
Communication & Interpersonal Skills:

Customer- oriented mindset with a positive and supportive attitude
Advanced English proficiency (equivalent to IELTS 6.5 or higher).
Strong communication skills, with the ability to explain information clearly and professionally

Professional Attributes:

Ability to work both independently and as part of a team.
Strong problem- solving and analytical skills.
Willingness to learn and adapt in a fast- paced environment.
Passion for technology and a desire to learn and grow within the IT industry.

90% contribution of the gross salary to social insurance.
Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
Activities: Birthday party, Employee engagement activities.
20 days leave (12 days of annual leave and 8 days of sick leave)
Salary at 100% during the probationary period.
Full working equipment will be provided.
An employee who works at night (10 PM- 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance.

Cập nhật gần nhất lúc: 2026-03-12 19:15:02