Customer Support Full Time

Secomus JSC. is developing large- scale projects for e- commerce websites on the Shopify platform, serving clients from around the world, particularly in the United States, Canada, and Europe. UpPromote is one of our key projects. UpPromote always welcomes capable candidates with the best compensation and benefits!

Job Description:
Initiate and implement tasks to better support customers.
Further details will be discussed during the interview process.
Provide customer support via chat, email tickets, and meeting calls (in English).
Request reviews on the Shopify App Store once customers are satisfied.
Handle customer requests and issues. Collaborate with the technical team (developers), the product team and other departments as necessary.

Learn more about UpPromote: UpPromote website hoặc UpPromote on Shopify App Store

Knowledge of and interest in Technology and E- commerce.
during the interview process.
Responsible, eager to learn, and strong teamwork spirit.
Experience in customer support or regular customer interaction.
Customer- centric thinking.
Good English proficiency in all four skills: Reading, Listening, Speaking, and Writing (IELTS 6.5 or equivalent).
Experience in B2B sales or account management is a plus.
Work 5.5 days per week: onsite Monday to Friday + remote Saturday mornings. The office is located in Cau Giay, Hanoi.

Bonus for convincing customers to upgrade to a higher subscription plan.
Bonus for each 5- star review received from customers.
Performance- based bonus annually.
Holiday bonuses throughout the year.
Salary review every 6 months.
Support and preference for transferring to other departments within the project, such as Tester, BA, Partnership, Sales, etc.
Base salary: 8- 12 million VND/month (based on experience, negotiable during the interview).
Work environment with a young, dynamic, and relaxed team.
Bonus for achieving outstanding accomplishments.

Cập nhật gần nhất lúc: 2025-09-10 09:20:02