Customer Support (Call Center/ Japanese Speaking)

• Respond to user emails and social media messages
• Attend to customer phone calls
• Create tickets for Level 2 support
• Solve common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup.
• Collect customer requests and data
• Provide product information
• Conduct basic troubleshooting using questionnaires to find out the level of support needed

Must have:
• Have basic knowledge of IT such as operating systems, cloud.
• Language: Japanese (N1 – N2)
• Able to communicate fluently and politely in Japanese with customers.
Nice to have:
• Lower- level technical personnel, trained to solve known problems and to fulfill service requests by following scripts.
• Have experience working with factory environment or factory system.
• Have experienced in customer support and customer care.
• Have experienced in IT Comtor domain.

Career Path Development
• Learning & development (Language Training, Technical Training, Soft- skill Training, On- job Training, etc.)
• Long- term multi- career roadmap;
• Oversea business trips (Japan, China, Singapore, US, Mexico, EU, etc.)
Work- life Balance
• Flexible working time that supports work- life balance (Core time: 9:00- 16:00; 5 days from Monday- Friday/ week)
• Additional special holiday
Compensation package
• Competitive bonus package depend on abilities, performance and competencies
• Attractive salary
• Diversified allowance scheme
Wellness
• Well- designed Annual Health Check- up program;
• Well- protected with 24/7 personal accident and medical care insurance;
Activities
• Summer Vacation (Trip to famous tourist spots domestic/ overseas,...)
• Team- building activities; Birthday Party; Year- end party; Sport Day/ Family Day

Cập nhật gần nhất lúc: 2024-05-19 11:50:02