Customer Success

Help customers use our service efficiently and generate direct results on the performance of their business
Listen to customer feedback, understand market needs, then effectively work with Design, Product and Marketing teams to improve product quality
Work closely with your customers to develop expansion opportunities and through referrals
Build strong relationships with our customers, anticipate their needs and help them use our product to make their businesses more effective and successful

Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers
Not required but knowledge of Key SaaS Metrics is a plus (CAC, LTV, MRR, Churn etc.)
Passionate about customer success and helping people
Have 1+ year experience in Customer Success or Account Management role
Have a great sense of customer service, a strong desire to learn, and be a great communicator
Written and verbal communication skills with a professional tone

Dynamic, flexible, and equal working environment
Working with a team full of young and passionate talents
Working day: Monday- Friday
Opportunities to have stock options of a million- dollar company
Competitive NET salary package
Free lunch at the office cooked by our own chef
Boosting your creativity and productivity at work to the highest level at our modern working place
Review salary per 6 months of employment
1–4 month salary as an annual performance bonus
Flexible working hours, no dress code
13th- month salary
Leave Paid: 12 days for annual leave
Remote: 24 remote working days/year
Annual company trip

Cập nhật gần nhất lúc: 2024-01-11 07:40:36