Customer Services Supervisor

Analyze service performance data and prepare regular reports for management review;
Handle complex or escalated customer cases and ensure prompt, professional resolution;
Coach, train, and support team members in handling inquiries, issues, and complaints effectively;
Implement and maintain customer service standards, procedures, and policies to ensure consistency;
Supervise the day- to- day operations of the customer service team to ensure service quality and target achievement;
Monitor key performance indicators (response time, resolution rate, CSAT, etc.) and provide feedback for improvement;
Support the development and execution of customer loyalty and retention programs;
Collaborate with cross- functional teams to address customer pain points and optimize workflows;
Take part in projects or tasks assigned by the BOD.
Stay current with industry trends and customer service technologies to propose improvements;

Strong command of English in all four skills (listening, speaking, reading, writing);
Proficient in customer service software, CRM systems, and multi- channel platforms (app, hotline, chat, email, social media);
Demonstrated experience in complaint resolution and leading high- performance teams under pressure;
Minimum 5 years of experience in customer service, including 3+ years in a supervisory or management role (experience in call centers or tech- driven environments is preferred);
Bachelor&039;s degree in Business Administration, Communications, or a related field;
Strong problem- solving skills, attention to detail, and customer- oriented communication;
Analytical mindset with experience using data to improve service delivery;
Have a personal laptop for work.

Why You&039;ll Love Working Here:

Collaborative atmosphere: Everyone works together to execute the mission;
Team spirit: Caring for our people and bonding together are musts for us;
bTaskee has a diverse, international, and supportive community culture. Our English- speaking environment lets you improve your language skills.
Dynamic growth: Our teams are scaling up quickly as the recruiting market is booming. There’s no better time than now to come on board;
Professional development: Upgrade your skills and ignite your career;

At bTaskee, we don’t just work – we thrive with top- notch benefits!

KPI- Based Salary – Earn what you deserve through your contributions;
Comprehensive Healthcare – Regular check- ups & a premium health package;
SHUI Compliance – Contributions aligned with legal regulations;
Celebration Perks – Special benefits for birthdays, weddings, childbirth, and more;
Annual Performance Review – Unlock growth opportunities every year;
Engaging Workplace – Activities & exciting team- building events;
Advance Home Care Benefit – Get a monthly bTaskee package, freeing up your time for learning, relaxation, and self- care.
BYOD Support – Get an allowance while enjoying the flexibility of using your own laptop;
Generous Leave Policy – Enjoy 12–16 annual leave days per year;
Competitive Salary – Rewarded based on your experience and skills;
13th- Month Bonus – Rewarded based on both your performance and the company’s success;

Join us and thrive in a workplace that values both your growth and well- being!

Cập nhật gần nhất lúc: 2025-09-30 20:10:03