Customer Service Support (Japanese)

Process service requests received through web portals, fax, EDI, and other channels
Investigate and resolve customer concerns to ensure satisfaction and promote long- term loyalty
Coordinate service appointments by managing schedules, confirming bookings, and handling rescheduling
Utilize CRM systems to log, categorize, and track customer issues for analysis and follow- up
Prepare and submit regular reports (daily/weekly/monthly) on metrics such as call volume, issue types, response and resolution times, and customer feedback
Work hours: Monday to Friday, 7:00 AM – 4:00 PM (Vietnam time)
Handle inbound customer calls and deliver clear, accurate information regarding installations, maintenance, technical issues, and product details

Excellent communication Japanese communication skills, both verbal and written (JLPT N2 or above)
2 years of experience working in a call center environment
Proficient in Microsoft Office and web- based applications
Ability to engage with customers and create a positive customer experience
Strong interpersonal skills
Ability to work effectively without supervision
Strong in leadership, empathy, communication, and team orientation
Strong organizational skills and attention to detail
Ability to work in a fast- paced environment with daily work processing deadlines
Knowledge about concierge services

WHY
BOSCH
?
Because we don&039;t just follow trends, we create them.Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.

Premium health insurance for employee and 02 family members
100% monthly salary and mandatory social insurances in 2- month probation
15++ days of annual leave + 1 day of birthday leave
Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
Onsite opportunities: short- term and long- term assignments
13th- month salary bonus + attractive performance bonus (you&039;ll love it!) + annual performance appraisal
Join a dynamic and fast growing global company (English- speaking environment)
Flexible working time
Free in- house entertainment facilities and snack
Lunch and parking allowance
Various training on hot- trend technologies/ foreign language (English/Chinese/Japanese) and soft- skills
Fitness & sport activities: football, badminton, yoga, Aerobic
Join in various team building, company trip, year- end party, tech talks and a lot of charity events

Cập nhật gần nhất lúc: 2025-09-19 15:15:03