Customer Service Staff

Liaise with relevant departments (Production, Planning, Purchasing, etc.) to ensure timely and accurate order processing.
Manage after- sales support, including handling customer complaints and coordinating solutions.
Coordinate and follow up on orders from receipt to final delivery.
Perform other tasks assigned by the manager.
Arrange final inspections between customers and the internal team to meet quality standards before shipment.
Support production and purchasing teams by updating and adjusting production plans based on material availability and production schedules.
Perform other tasks assigned by managers.
Handle compliance documents, ensuring all necessary certifications and paperwork are in place.
Prepare and manage all necessary documentation, including Proforma Invoices, commercial invoices, loading plans, and claims.
Review and submit carton layouts, AI, labels, etc.. for customer approval.
Track monthly bookings and prepare related reports.
Monitor part orders
Proficiency in English, both spoken and written.
Strong communication and interpersonal skills.
Strong in Excel, data analysis, reporting, and follow- up orders
Well- organized, detail- oriented, and capable of multitasking effectively.
2–3 years of relevant working experience, preferably in a similar role.
Experience in the furniture industry is a strong advantage.
Familiarity with ERP systems such as NetSuite, D365, etc., is preferred.
Bachelor’s degree in Business Administration, Supply Chain, or a related field.
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Bình Dương
Ngành nghề: Dịch vụ khách hàng, Đồ gỗ, Nội ngoại thất
Kinh nghiệm: 2 Năm

Laptop, Chế độ bảo hiểm, Chế độ thưởng, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-03-13 01:45:02