Customer Service Officer

Build good relationship with shoppers to give them the best service as well as smooth experience when shoppers are visiting the mall.
Providing mall concierge services which include attending to tenants and shoppers’ queries;
Provided mall information and free services to shoppers;
Managed Lost and Found Items, Child Lost, Wheelchair service...;
Managed incoming calls to ensure customer’s queries, and answer promptly and professional;
Provided solutions to solve customer’s issues;
Undertake ad hoc projects and responsibilities that may be assigned from time to time.
Worked and coordinated with other teams to run smoothly day to day operation of the mall;
Assisting in customer loyalty programs, mall redemption programs and the sale of shopping vouchers;
Assist in advertising & promotions activities such as managing mall&039;s Loyalty Program, gift redemptions, gift vouchers es and all aspects of support.
Provided administrative support;
Prepare daily reports;
Attend to shoppers’ enquiries;

- Bachelor’s degree

- Good command both of English and Vietnamese writing and speaking skills

- Computer skills with proficient in software programmers including but not limited to Microsoft Word, Excel and PowerPoint.

- Minimum 2 years’ relevant experience in retail.

- Excellent communication, interpersonal skills, trouble shooting

- Can- do attitude; work by heart

- Able to perform shift duties including weekends and Public Holidays

- Team player with ability to work independently

- Good appearance

Compulsory insurance
Health care (Including Health Insurance, Health screening & Accident Insurance)
Annual Leave
Bonus
Teambuilding
Training

Cập nhật gần nhất lúc: 2024-01-23 04:40:11