Customer Service

KONIC GROUP RECRUITMENT
Quantity: 02
Position: Customer Service
Main Job Duties and Responsibilities:
Oversee the daily operations within the customer service team, including managing escalations, conducting quality checks, and addressing customer needs.
Provide customer assistance through various communication channels including email, live chat, social media (Facebook, Instagram, etc.), and phone.
Collaborate with other departments to support overall business objectives.
Prepare and submit daily, weekly, and monthly reports, while also handling additional tasks as assigned by the Manager.
Coordinate with vendors to gather information related to the preparation and shipment of customer orders.
Identify and implement optimal solutions for customer issues that are escalated.
Address and resolve customer inquiries efficiently.
Adhere to customer service processes, from order entry to the delivery of products.
Requirements:
Modern working devices provided by the company
Experience with CRM systems (Zendesk, Freshdesk, etc.) or prior work in a Print On Demand company is an advantage.
Capable of handling multiple tasks efficiently.
Proficient in English, with strong writing skills required. IELTS 6.0.
Interested in US- UK culture.
Age range: Under 30.
Honest, detail- oriented, and self- motivated.
Interests:
Annual travel and team building activities provided, along with social insurance benefits.
Competitive salary: Up to 12,000,000 VND per month.
Working hours: Monday to Friday, from 08:00 am to 05:00 pm, and Saturday from 08:00 am to 12:00 pm. Break times: 12:00 pm to 01:00 pm (lunch) and 03:00 pm to 03:20 pm (afternoon break).
A guaranteed bonus of 1 months‘ salary per year
Friendly and dynamic working environment with a team of young and energetic individuals.

Cập nhật gần nhất lúc: 2025-11-13 18:35:02