Customer Service - Food Testing

- Track orders and provide information requested by clients.
- Other duties as requested by team leader/ CS Supervisor.
- Follow up the results tested by subcontractor and have proper actions.
- Cooperate with other teams to reach revenue target, transferring better service for customers.
- Understand customer&039;s requirements about test items, create sample delivery by choosing test item, test method, unit, LOD/LOQ, test matrix, and make sure test items are performed by proper labs (Chemical Lab, Micro Lab, Heavy Metal Lab.)… or registration form (if the tests are subcontracted) basing on application form/quotation/client&039;s request for each order for team leader review.
- Send order confirmation and update to relevant teams if there are any updates from clients to have proper actions.
- Comply with QHSE policy & Quality management system (SOP, forms, guidelines, ISO17025, etc.).
- Input order information into job management file for controlling productivity, revenue...
- Receive samples and register on the system.

- University graduate in: Chemistry/Food Technology/ Biotechnology
- Able to work independently and working in shift
- Willing working in shift (8AM- 5PM & 10AM- 7PM)
- Fresh students (Have "Temporary Graduate Certification" or "Certificate of Completion of Study") or at least 6 months experience in relative position
- English skills: reading & writing skills

Cập nhật gần nhất lúc: 2024-03-11 14:40:14