WHAT YOU WILL BE DOING:
Proactively escalate issues to managers/supervisors when needed.
Complete online workflow activities promptly and consistently.
Adhere to Standard Operating Procedures (SOPs) and update them as necessary.
Oversee the background investigation process for all new hires.
Ensure timely, accurate, and consistent data entry of employee information into the information system.
Maintain up- to- date and accurate employee records, paperwork, and forms.
WHAT WE ARE LOOKING FOR:
Proficient in using Outlook, Excel, and Adobe Acrobat.
Possess a minimum of 1- 3 years of experience in Customer Service.
Positive attitude and a strong focus on customer service.
Demonstrated willingness to continuously learn and adapt to new conditions.
Excellent command of English communication (both written and verbal) to receive training and maintain regular communication/reporting with the client’s team.
Strong sense of urgency and the ability to multitask effectively.
WHAT WE OFFER:
We treat people fairly and with dignity, keeping a healthy perspective about life and work and fostering a positive and enjoyable work environment with appealing benefits as below:
An English- speaking environment
13th month Tet bonus & bi- annual performance bonus
Attractive employee awards: Employee of Year, Semi- Annual outstanding employee
Other allowances from referrals and special occasions (weddings, seniority, and new- born baby)
Diverse activities to foster relationships, including company trips, year- end party, employees’ birthdays
An open- space office, a cafeteria, and a range of modern equipment
Annual salary review
Social insurance and healthcare insurance upon Vietnam Labor Code
A competitive monthly salary based on your ability
An open culture that spurs creativity, innovation, and inclusivity
PTI insurance package, and annual health check
A variety of training courses for your career development
WORKING HOURS: This position requires direct client interaction within the US, with working hours aligned to US time zone from 8PM – 5AM (Mon – Fri). Flexibility and remote work options are available.
WORK LOCATION: 9th Floor, Ree Tower, 9 Doan Van Bo, Ward 13, District 4, HCMC
