Customer Service Executive

Position Summary:
- Provide information of vessel details, shipping schedule to shipper
- To perform SANCTION Booking- follow up latest policies at GVA Website guideline – make sure submit to Proxy Compliance Officer before send booking confirmation to local shipper.
- SOB / EDI / TLA / VGM (Incase missing VGM make sure shipper well informed and update on time, avoid No VGM = No LOAD)
- Handle UAC incase POD agent notice to POL – (all cases have consult guideline from CS Manager how to handle specific case and update both sides Shipper and POD agencies on time). Regular pushing shipper co- ordinate with their Consignee clear cargo to avoid DEM/STORAGE basic daily increasing and affect into utilization MSC’s equipment
- Handle COD/Hold/return/Re- export request (co- ordinate parties concerning Sales, Freight team, docs team)
- Follow up latest space situation (both feeder/Mother vessel) to avoid exceed FIX – Optional spaces. Special attention to Tender/ GVA VIP having commitment spaces / mother vessel voyage.
- Collaborate with other departments to ensure the smooth delivery of operations
- Send rollover advice to Customers and Agents for all trade lines
- Create/ modify bookings for all customers’ request via email/Intra/Mymsc.com/Cross booking (Including DG/Reefer cargoes/Special GOH, OT)
- Send loading confirmation for VIP clients

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We offer more paid leave than required by the law
We offer top- notch medical benefits
We offer various bonuses and awards
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Cập nhật gần nhất lúc: 2024-04-02 18:25:19