Customer Service Executive (English Fluently)

Customer Service Executive performs general office clerical work, which may include customer service, basic word processing, data entry, sending and receiving documents, and other related work.

Issuing the monthly sales report after monthly end.
Perform general administrative tasks and office paperwork.
Complaint request handling, ex, complaint entry in the system, return goods arrangement, replacement order/credit arrangement.
Attend the daily meeting to align the order status with production team.
Reserve the item and release it to the Bemis warehouse for shipping in the ERP system.
Maintain BVNM daily sales order report and update the confirmed ship date in the D365 system.
Manage sales customers with Bemis- made products.
Operating various office machines include photocopiers, scanners, telephones, and related equipment.
Complete tasks assigned by supervisor.
Collaborate with the Bemis Hong Kong customer service team to update the escalation item list.
Follow the Finance schedule to post the invoice.
Receive sample requests and deliver samples to the customers
Update the confirmed shipping list, packing list, and B/L for the internal company sales customer.
Quotation arrangement for all Bemis- made products to direct customer/internal company sales customers.
Update/maintain the sales trade agreement in the ERP system
Follow up and coordinate the request ship date/confirmed ship date with customer/ other Bemis site teams.

Proficient in the use of computers, including database software, document management software, and Microsoft Office.
University graduated or equivalent required.
Excellent time management.
Good communication skills in both English and Vietnamese.
Good organizational skills and the ability to manage multiple tasks.
Good command in listening/written/spoken English.
3 years of working experience.
Ability to work independently and cooperatively in a diverse group.
Agile, proactive, strong communication skills; ability to interact productively with supervisors, peers
Detail- oriented, good analytical and problem- solving skills.

Competitive salary package
Safe and inclusive work environment.
13th- month salary and performance based year- end bonus
Company- sponsored health check- up before your official onboarding
Health insurance for employee
15 days of annual leave for work- life balance and additional leaves for Lunar New Year and Thanksgiving
Pay for social insurance based on 100% gross salary
100% gross salary paid during probation period

Cập nhật gần nhất lúc: 2026-03-09 13:00:04