Customer Service Engineer

This role plays a crucial part in managing customer expectations, project timelines, and tender bidding processes. If you excel in project execution, stakeholder management, we invite you to apply.
We are seeking a Customer Service Engineer to oversee the successful delivery of our products while ensuring customer satisfaction and alignment with business goals.

Maintain know- how of the customer&039;s system (specific customized features, pending developments with the customer, common issues faced by the customer).
Coordinate with the engineering team to investigate issues, ensuring customer response SLAs are met.
First- level investigation of issues, classifying them as bugs, service requests, etc.
Receive Change Requests from the customer, and coordinate periodic updates to the Production environment to fix post- go- live bugs and handle customization requests if any.
Act as a backup for the project delivery team when necessary. Track monthly reconciliation and support the accounting team as needed.
Receive support tickets from customers after go- live.
Farm (Growth) existing customers when potential needs are identified

Providing Employee Stock Ownership Plan to employees as a part of compensation package
Flexible working arrangements
Dynamic technology environment, open working, democracy, many corporate activities for active people (sports, vacation, team building activities ...)
Offering a salary package that is competitive with industry standards and 13rd month salary is applied
Monthly Employee recognition and rewards
Offering performance- based bonuses for employees who exceed targets and contribute to the growth of our company.
Opportunity to work directly with customers who are leading companies in Vietnam as well as internationally such as Japan, USA, etc…
Annual health check- up is sponsored by the company and FPT care insurance is offered
The nature of the job is challenging, so you can always promote your capability and interpersonal skills

Cập nhật gần nhất lúc: 2025-09-28 08:10:02