Customer Service – Air Freight - Logistics

Support and monitor CSA related activities;
Handle co- loader shipments for airfreight globally;
Maintain and expand client relations through customer service efforts;
Coordinate RCS cargo handling between Vietnam and Cambodia (inbound & outbound);
Daily operation task in airfreight & logistics, including: Coordinate with supplier and carriers, submit booking to carriers, release booking to shippers, overseas agent, update all changes in booking details, input data in internal system, prepare HBL/HAWB, MBL/MAWB, VGM or manifest timely, issue Debit note to customers, tracing and update eta status to all concerned parties, follow up the shipment until ATD, following with concerned parties about payment as well as problem solving/solution;
Follow up and offer service to the customers;
Ensure all operations comply with company SOPs and airline regulations;
Customer engagement in meeting and solution;
Manage full- cycle Air Export & Import operations with overseas agents;
Engagement with BD teams for major RFI/ RFQs personally and/ or by providing resources;
Other tasks and duty as per the assignment of Leader.
Formulate and implement Standard Operating Procedures (SOPs) for clients;
Tracking of shipments and providing status reports, communicating all shipment delays and issues to clients and/or overseas offices;

Skills Required
· Careful, detailed;
· Knowledge of developing, positive thinking;
· Good knowledge and experience of Sea freight or Air freight, logistics are the plus;
· Team working.
· Good communication skills;
Experience and Qualifications
· Customer/ BD/ Operations Engagement;
· 2 years or more experience in working in a logistics/freight forwarding environment;
· Experienced in tools such as Cargo Wise, MS Excel/PPT/SharePoint etc.;
· Written and spoken English, Mandarin is plus.
· Developing solutions for major customers;
· Multicultural people management;

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2025-09-12 17:40:02