Customer Service

Attending Weekly Meetings with Clients to share insights and highlights of operations.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Provide Activity Report as Team performance report daily, weekly, and monthly basis.
Manage the day- to- day operations and ensure delivery of all client KPIs and targets.
Attending to ad- hoc tasks as assigned by the Senior Operation Manager/General Manager or Client.
Conduct regular one- on- ones with direct reports to review individual performance, and the performance of their team and offer ongoing developmental coaching.
Participate in cross- functional meetings to review information received from operational support functions- Training, HR, Quality, WFM, IT- and partner to define action plans that resolve issues and drive continuous improvement.
Develop and implement strategies to optimize operational efficiency, including process improvements, resource allocation, and workforce management.

Proven experience as an Operation Manager or at least 2+ years as an Assistant Manager or Supervisor role.
In- depth knowledge of contact center operations, including workforce management, quality assurance, and performance metrics.
Fluency in English.
Having experience in Content Moderation is a plus.
Excellent analytical and problem- solving abilities, with a track record of driving process improvements and achieving operational efficiency.
Strong leadership skills with the ability to motivate and inspire a diverse team.
Ability to thrive in a fast- paced and dynamic environment, managing multiple priorities and deadlines.
Willingness to work a flexible schedule.
Exceptional communication skills, both verbal and written, with the ability to interact effectively with customers, team members, and stakeholders.

Health insurance and other insurance followed Vietnamese Labor Law.
Diverse career opportunities with various industries and products.
13th month salary, Bonuses, gifts for Holidays
Periodical bonus: twice/year
Position promotion, salary increase: once/year
Various training on best practices and soft skills.
Activities: Birthday party, Employee engagement activities

Cập nhật gần nhất lúc: 2024-03-29 10:50:26