Customer Quality Assurance Engineer (CQE)

The incumbent will take charge of Customer Quality Assurance responsibilities to ensure all products meet internal and external quality standards before shipping out, handle customer complaint and work closely with all cross- functional teams to drive for customer satisfaction and continuous improvement
RESPONSIBILITIES

Drive customer complaint resolution by carrying out root cause & failure analysis, dimensional analysis, or other means with cross- function team
Maintain and continuously improve TTI quality management systems
Handle customer complaint, customer return and other customer quality requirements.
Follow up status to ensure verification of corrective & preventive actions implemented on schedule. In addition, communicate with customers regularly to report status until case closed.

Good English reading, writing and speaking skills.
Team player with positive approach.
Able to work independently and pro- actively.
Good communication and interpersonal skills.
Familiar with Six Sigma, ISO 9001, Quality methods and tools such as FMEA, Control Plan, 8D etc. Six Sigma Green Belt certification will be an advantage.
Strong skills in problem analysis and solving. Good customer technical service preferred.
PC skills required (MS Office, Outlook etc.)
Minimum 2 years of working experience in Quality field and related to customer complaint handling. Familiarity with metal, plastic, electrical or electronic products is an advantage.
College or above degree in Electronic, Electrical, Mechanical Engineering or related Engineering field.

Laptop, Chế độ bảo hiểm, Phụ cấp, Xe đưa đón, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2026-03-14 00:00:07