Customer Growth Executive/Specialist

Customer Recruitment

Develop ideas and execute initiatives to acquire new customers for Con Cung.

Customer Retention & Loyalty Building

Design and implement programs and activities to increase customer engagement, purchase frequency, and repeat buying behavior (Ex: Paid Membership Programs: Pink Plus, Pink Mom,...; Rewards Programs (C- Rewards, Concung Xu; VIP Programs, etc.).

Customer Lifetime Value (CLV) Optimization

Leverage customer behavior data and personalization to increase basket value, drive cross- selling and up- selling, and optimize customer lifetime value.

Customer Experience Enhancement

Work closely with cross- functional teams (Merchandise, Communication, Online Commercial, Operations, etc.) to continuously improve customer experience across online and in- store touchpoints

Performance Monitoring & Optimization

Track KPIs and analyze customer- related metrics (return rate, program engagement, purchase frequency, etc.), and propose adjustments and improvements to enhance overall effectiveness.

Other Assigned Tasks

Support additional tasks assigned by the Manager to contribute to the overall objectives of the department.

Ability to multitask effectively and manage priorities
Experience: Minimum 2 years of experience in customer growth, CRM, or marketing; experience in retail or FMCG is a plus.
Creative and innovative mindset
Strong logical thinking and analytical skills; proficient in Excel;
Capable of working independently under pressure in a fast- paced environment.
Education & Knowledge: Bachelor’s degree in Marketing, Business, Economics, or a related field
Detail- oriented and well- organized in handling tasks and projects
Flexible and proactive in taking initiative.
Good teamwork and cooperative spirit

Benefit

Work in a dynamic, open, creative environment
Fast promotion opportunities based on personal ability
Annual bonus: 2- 3 months under minimum KPI requirement
Regular training, company team building, birthday bonus

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-03-09 01:20:02