Contact Center Cloud Engineer (Middle)

JOB DESCRIPTION:
We are looking for a Contact Center Cloud Engineer to design, implement, and operate Cloud Contact Center solutions, with a strong focus on Amazon Connect within the AWS ecosystem.

Design, implement, and operate Amazon Connect / Cloud Contact Center systems
Integrate PSTN, VoIP, SIP Trunking
Work with AWS and external vendors in English
Implement Omni- channel & E- Services (Voice, Chat, Email, Messaging)
Troubleshoot call quality, routing, and SIP- related issues
Configure Inbound/ Outbound calls, IVR, call routing
Support Workforce Management (WFM) and contact center operations

JOB REQUIREMENTS:
Must- have:

Experience with Call Center/ Omni- channel systems
Background in VoIP/ Telecom/ Contact Center engineering
Fast learner, proactive, hands- on mindset, willing to quickly adopt new cloud and AI- based contact center technologies
Experience with Amazon Connect
Strong knowledge of PSTN, VoIP, SIP
Good English reading skills; conversational English is a plus

Nice- to- have:

Experience with Genesys, Avaya, NICE
AWS or VoIP- related certifications

professional development, insurance, work station, vacation and leaves, well ness, medical coverage, flexible work hours, remote work, free food and beverages, career growth, team building events, gifts and vouchers, travel, loans

Cập nhật gần nhất lúc: 2026-01-20 00:20:02