Concierge Agent - Nhân Viên Quầy Thông Tin

Consult Log Book for information/request left by outgoing shift.
Upselling daily transportation and tour.
Conduct effective shift briefings to ensure hotel activities and operational requirements are known.
Manage all incoming guest mail, messages, telexes, facsimiles and special deliveries, in accordance with policy.
Perform any other duties which may be assigned by the management from time to time.
Record incoming registered mail, telegram, parcel, telex in appropriate file.
Manage outgoing guest mail, courier services, postage of parcels and freighting as directed by guests.
Arrange the daily transport operation in terms of hotel cars and driver assignment to ensure daily transport operation is well organized and smoothly run.
Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
Assist guests with all inquiries, both hotel and non- hotel related.
Maintain adequate supplies of forms, brochures and ensure they are presented in line with hotel standards.
Maintain detailed knowledge of the activities of the day and alert to any potential problems.
Receive telephone calls and take messages for guests who are out, in accordance with hotel policy.

Able to stand for long hours
Flexibility to work a variety of early and late shifts
Excellent communication skills
Be a good team player
Good levels of written and spoken English
Commitment to delivering a high level of customer service
Have a passion for customer service
Previous experience in hospitality would be preferred

• At least 14 annual leave, 2 day off per week
• Service charge as revenue
• Insurance as labor law
• International working environment
• 24/7 accident insurance
• Relocation, repatriation allowance
• Rest and relaxation, Home leave allowance
• Healthcare insurance for personal at least 6 months and for family after working 2 years
• Accommodation, uniform, transportation and meals are provided

Cập nhật gần nhất lúc: 2026-08-04 07:25:04