Our Company reflects the diversity of our employees. At TotalEnergies, the wide variety of talents drives our competitiveness, our ability to innovate, and our attractiveness. Therefore, we welcome differences in age, disability, gender reassignment, pregnancy/maternity, race, religion, beliefs, sex, sexual orientation, and family/parental status, etc... We believe Diversity makes us better.
*Key Activities:
CUSTOMER SERVICE
- Refer closely to Sales forecast, Marketing promotion, Stock, Lifting plan, Upcoming plan, product allocation when process Sales Order.
- Responsible for providing information/advice relating to products, distribution area, segments, payment, Sales/Marketing programs, Sales policy, Customer Service Procedure… to customer(s) including distributors in prompt manner and in compliance. Make sure which relating information is allowed to be shared or not.
- Provide full COO- COA following customer request – Be Coordinator of CS team for this task.
- Set up data/logbook to follow up, manage customer service activities and report in need: Special price, Inventory tracking, sales order logbook, complaint status list, customer information, COO- COA, COGs, Sales contract, Order quantity, volume, letter to Customers/DP.
- Monitor pending orders, sales orders, goods shortage status and report to S&M VP, Line Manager and inform related RSM and Head of Sales to ensure that the volume can be managed.
- Responsible for receiving customer complaints/feedbacks/requests then coordinating with internal functions to ensure customer issues/complaints/queries are resolved and communicated back to customer(s) in a timely manner. Escalate issues promptly to Line Manager in critical and important cases.
- Contribute to update Customer Service procedure. Understand and follow up all Customer Service procedures. Ensure Customers service activities are implemented accordingly.
- Responsible for proceeding sales orders accurately, timely. Proactively approach to the internal functions to ensure that an order is delivered successfully in compliance and with commercial mindset. Solve arisen issues during proceeding order such as special price, payment transfer notification, inventory, logistic, invoice, approval…with result- oriented mindset.
DISCOUNT MANAGEMENT
- Incentive to DPs/ Sales team / PSDS/ DSR/ KAI/ Others programs:
+ Prepare the program for Distributor/ Sub- distributor and the sales team: guidelines, documents and template
+ Account reconciliation (actual vs. accrual) for the programs and ensured timely settlements and accruals.
+ Conducted performance audits per contract/agreement schedule for related discount management and communicate results
+ Train all Distributors and customers and related departments regarding the programs and deploy them; monitored the performance and settle the reimbursement and etc…
+ Update Management the total programs Amount paid to DPs/ PSDSs/ Customers
- Involve in the projects of Commercial Operation Department, Overlapping Prevention Projects…
+ Conduct Market Survey
+ Data Collection
+ Data processing & analysis
- Follow, payment, tracking and accrual related details discount expenses
- Analyze and Propose solutions for most cost efficiency.
HSSE TASKS
- Stay informed about emergency contacts and procedures for medical or safety incidents within the office.
- Attend basic first aid training if requested by the Company.
- Participate in fire drills and be familiar with evacuation routes and assembly points.
- Safely store and use electrical equipment and promptly report any faulty or damaged devices.
- Report and document any workplace hazards, near- misses, or incidents to the appropriate personnel or HSE coordinator.
- Ensure proper housekeeping by keeping walkways and emergency exits clear of obstructions.
Fulfill other tasks and/or assignments requested by the line managers whom the employee directly/indirectly reports to, and/or tasks requested by the Board of Management.
