Call Center Supervisor

Ensure confidentiality of guest information and compliance with hotel policies.
Handle escalated calls and complex guest inquiries.
Prepare daily/weekly reports on call volume, response time, and guest satisfaction.
Train new team members on call handling procedures and hotel systems.
Coordinate with other departments to resolve guest requests and issues.
Monitor call quality and service standards, providing feedback and guidance.
Supervise and schedule call center staff to ensure adequate coverage.
Maintain and troubleshoot call center systems and equipment.

Degree in Hospitality, Business Administration, or related field
Previous experience in a similar role within a 4–5 star hotel is preferred
Excellent communication skills and a clear, pleasant speaking voice

Service charge & meal allowance during pre- opening phase
Comprehensive training & career development opportunities
Professional working environment
Competitive salary & benefits

Cập nhật gần nhất lúc: 2025-11-15 20:00:03