Business Data Analyst (eCommerce)

ABOUT BSS COMMERCE
BSS Commerce is a leading eCommerce solution provider for Shopify and Magento merchants worldwide. With 200+ extensions & apps, a global merchant base, and a track record in building commerce tools that drive real revenue — we are now launching a dedicated Growth Intelligence service to help merchants diagnose performance gaps and unlock measurable business impact.
THE ROLE
This is a high- impact, client- facing role at the intersection of data analysis, eCommerce strategy, and business consulting. Your findings directly shape the recommendations that drive merchant growth outcomes.
As our eCommerce Business Data Analyst, you will be the intelligence engine behind our merchant growth service. You will audit merchant store performance, benchmark it against industry standards and competitors, identify revenue break points, and deliver prioritized, data- backed recommendations across key levers: Conversion Rate Optimization (CRO), Average Order Value (AOV), customer retention, and more.
KEY RESPONSIBILITIES
Merchant Business Audit
Translate audit findings into a prioritized, revenue- quantified action plan (e.g., “+$15K/month from checkout optimization”)
Build audit scorecards and health dashboards that clearly communicate merchant performance status
Identify missing features, under- utilized capabilities, or structural gaps versus market benchmarks
Collect and normalize data from GA4, Shopify Analytics, ad platforms, heatmaps (Hotjar/Clarity), and third- party apps
Develop and maintain an internal playbook of proven eCommerce growth tactics segmented by vertical, platform, and business size
Business Impact Recommendations
Produce concise, executive- ready reports that communicate clearly to both technical and non- technical stakeholders
Identify revenue leaks: cart abandonment, high- exit pages, checkout friction, missed upsell and cross- sell opportunities
Map recommendations to specific BSS product features or service offerings in collaboration with the Delivery team
Stay current with eCommerce platform updates, CRO tools, consumer behavior trends, and competitive service models
Build lightweight business case models for CRO improvements, AOV tactics (bundles, upsells), and retention strategy gaps
Benchmark & Competitive Intelligence
Run competitive gap analysis against direct merchant competitors and category leaders
Maintain a benchmark database across eCommerce verticals (CVR, AOV, bounce rate, LTV, CAC) to compare merchant performance against industry medians and top- quartile peers
Feed merchant findings back into the BSS product roadmap and app development priorities
Conduct structured performance audits covering traffic funnel, conversion funnel, checkout flow, product/catalog strategy, pricing, and UX
Knowledge Building & Continuous Improvement
WHAT WE ARE LOOKING FOR
Familiarity with Hotjar, Clarity, or similar session tools
3+ years in eCommerce analytics, growth analysis, or CRO consulting
Experience building benchmark models or competitive market sizing
Experience with A/B testing tools (Optimizely, VWO, Google Optimize)
Background in management consulting, growth hacking, or performance marketing
Ability to turn complex data into clear business narratives for non- technical audiences
Structured problem- solving: break ambiguous merchant issues into prioritized, diagnosable gaps
SQL or Python proficiency for data querying
Proficiency in GA4, Shopify Analytics, and a BI tool (Looker Studio, Power BI, Tableau)
Knowledge of the Shopify or Magento extension/app ecosystem
Nice- to- Have
Must- Have
Experience conducting UX/CRO audits with structured, data- driven output
Strong command of eCommerce KPIs: CVR, AOV, CAC, LTV, ROAS, abandonment rate
WHY YOU WILL LOVE TO WORK WITH US
Support course and certification fee for expertise improvement;
13th- month salary based on the business performance. Seniority Allowance;
Convenient working space with free tea and coffee, massage equipment, PS5,…
Other benefits according to the provisions of the Company and the Labor Code.
Good career growth opportunities with interesting and challenging projects;
Annual health check- up;
Advancement opportunities available
5 working days/week. 13.5 days off/year.
Opportunity to experience your expertise in a young and dynamic environment;
Volunteer work and outdoor activities with company support: sports clubs, team building, birthdays, company trips, etc.
Salary range: up to 40M/month. Performance review twice a year;

professional development, perform bonus financial benefits, career growth

Cập nhật gần nhất lúc: 2026-03-14 00:50:03