Branch Service Officer

About UOB
Job ResponsibilitiesOperation: Branch daily operations.
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long- term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the DepartmentThe Channels & Digitalization function enables end- to- end seamless connectivity for UOB customers across all physical and digital touchpoints of the Bank. Designed to be in tune with our customers’ banking preferences, we strive to enhance engagement and deliver exemplary experiences across our network of branches, self- service machines and digital platforms. We collaborate with FinTech ecosystem partners to keep abreast of developments in the FinTech innovation space and to embed ourselves in our customers’ lives. We also harness customer insights to help us deliver new business models and digital innovations, and to build deeper relationships with our customers.
• Perform daily/ monthly reports and reconciliation
• Attend to customers and stakeholder queries and/ or requests assist to resolve service issues or escalate unresolved concerns to Branch Service Manager.
• Ensuring and monitoring the number of applications processed within the day to meet SLA
• Responsible for account opening/ maintenance services for all segments (include processing on core- system and other relevant systems)
• Exercise vigilance when performing duties and highlight unusual and suspicious transactions
• Comply with established operational control and audit procedures
Customer services:
• Receive and handle customer&039;s queries/complaint promptly.
• Ensure to provide high- quality services to clients and meet their needs.
• Identify grow opportunities to value- add our customers via sales lead and referrals.
• Develop and maintain strong relationships with clients and act as contact point for any service- related issues.
And others delegated tasks will be communicated by management if there are changes and updates

Staff Housing Loan Policy (Mortgage); Tenure Policy (Long- service award); Annual Paid Leave
Healthcare Insurance Policy; Annual Health Check- Up Program
Annual Salary Review & Performance Bonus

Cập nhật gần nhất lúc: 2025-09-27 02:20:03