Position Summary
The Branch Operations Analyst is responsible for analyzing operational data across the branch network, developing performance reports, managing KPI frameworks, supporting budget and headcount planning, and participating in cross- functional projects to enhance operational efficiency. This role also plays a key part in designing and calculating monthly incentive programs to drive branch performance.
Key Responsibilities
Performance Analysis & Reporting
• Conduct quarterly deep- dive analysis to identify trends, operational risks, performance gaps, and opportunities for improvement.
• Prepare consolidated reports and presentations for leadership when required.
• Provide insightful analyses to support management decision- making and strategic planning.
• Calculate, track, and evaluate branch- level KPIs, ensuring accuracy, transparency, and alignment with operational goals.
• Develop and maintain daily, weekly, monthly, and quarterly performance dashboards and analytical reports.
• Store and chain target allocating
Incentive Programs & Monthly Bonus Calculation
• Calculate monthly bonus results for branches and related positions, perform data validation, and ensure accuracy before final approval.
• Design and propose monthly incentive programs for branches based on business objectives and performance drivers.
• Maintain and continuously improve the incentive and bonus evaluation framework, ensuring fairness, clarity, and alignment with company policies.
• Analyze the effectiveness of incentive programs and recommend adjustments to optimize outcomes.
Operational Planning & Resource Management
• Build and monitor the headcount plan, including workforce allocation and optimization recommendations.
• Evaluate branch operational performance and propose initiatives to improve efficiency, reduce costs, and enhance service quality.
• Support the development of the annual operating budget for the branch network (OPEX and CAPEX).
Project Participation & Process Improvement
• Collaborate with cross- functional teams to implement new processes, systems, tools, and operational standards.
• Participate in or lead operational improvement projects, focusing on process optimization, productivity enhancement, and quality improvement.
• Track project progress, ensure deliverables are met, and prepare post- implementation evaluations.
Other Responsibilities
• Perform other duties assigned by direct managers to support business operations.
• Provide operational support to branches and solve emerging issues as requested by management.
• Ensure compliance with internal operational standards, procedures, and regulatory requirements.
