Communicating with Supervisors, Peers, or Subordinates- Providing information to supervisors, co- workers, and subordinates by telephone, in written form, e- mail, or in person.
Create and Maintain Relationships with Clients- Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget.
Managing Daily Operations of the Area or Department- Managing day- to- day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Supervising Associates- Supervising and managing associates. Managing all day- to- day operations. Understanding associate positions well enough to perform duties in associates&039; absence.
Exceeding Customer Expectations- Providing services that are above and beyond for customer satisfaction and retention.
Coaching and Developing Others- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Organizing, Planning, and Prioritizing Work- Developing specific goals and plans to prioritize, organize, and accomplish your work.
Coordinating the Work and Activities of Others- Getting members of a group to work together to accomplish tasks.
Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems.
Modeling Appropriate Behaviors- Serving as a role model to demonstrate appropriate behaviors.
Improving Service- Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Guiding, Directing, and Motivating Subordinates- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Communicating Information Timely- Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
Developing and Building Teams- Encouraging and building mutual trust, respect, and cooperation among team members.
Demonstrating Leadership- Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
