B2B Operations Executive

About the job
The role plays an important role in Account Management and is pivotal to ensure excellent customer service is rendered to our distributing partners.
Our team is seeking an experienced individual who will help us grow and expand by supporting our commercial team on daily sales operations. This role will work closely with internal and external stakeholders to align the team strategies as well as to ensure a proper workflow and follow- through for account sustainability.
Job Responsibilities
Operations
• May be required at times to schedule and provide engaging online, in- person demos and walkthroughs to take clients through our services
• Manage B2B Customer Care, not restricted to third- party inquiries, complaints, refund requests, escalations as appropriate
• Assist in B2B Sales Operations which may include booking fulfilment, invoicing, and settlement
• Work closely with key internal stakeholders to provide feedback and improve solutions to cater to clients’ needs
Planning
• Work with the team to provide recommendations as well as changes, improvements or deletion of existing products.
• Preparing insights for Operational Enhancement
Requirements
• Globally- minded and comfortable working with people from different cultural backgrounds
• Strong analytical, written, and verbal communication skills
• Highly effective communication and influencing skills in spoken Vietnamese, English and Mandarin are a plus.
• Diploma/ Undergraduate Degree
• Shift Rotation Basis (2 shifts daily- Morning and Afternoon) and willing to work on Weekend & Public Holidays
• Highly effective communication and influencing skills in written Vietnamese.
• Fresh Graduates are welcome to apply.
• Confident, self- motivated and global- oriented
• At least 2 years of work experience with a background in the tourism/e- commerce environment is preferred.
• Demonstrated independence and ability to spearhead initiatives
• Morning shift starts from 06:00- 15:00 (included break time)- Expected to arrive at the office around 12:00
• Afternoon shift starts from 13:00- 22:00 (included break time)- Expected to remain in the office until approximately 18:00
• Have a passion for Travel.
Compensations and Benefits
• 100% full salary during 2- month probation
• Free pantry for personnel
• 12 annual paid leaves + 3 travel paid leaves
• Social contribution with 100% full salary
• Chill Chill Friday bonding activities
• Premium healthcare from Bao Viet
• Special tariff for personnel when purchasing KKday products
• MacBook provided for work
• Competitive salary
• Parking fee covered by the company

Cập nhật gần nhất lúc: 2025-08-28 08:05:02