Assistant Spa Manager for The Grand Ho Tram property is responsible for helping manage the daily operations of the Spa and Fitness Center that will set the pace for the elite hospitality market. Excellence will be obtained by ensuring operational needs are met, superior customer service is provided, and the staff is trained and empowered. All responsibilities are to be performed in accordance with departmental and company policies, practices and procedures, as well as within the framework and intent of the Vision of The Grand Ho Tram property.ResponsibilitiesHelps facilitate daily operations of the Spa to reflect sophistication in services and seamless service to the customer.Responsible for supervising and mentoring Therapists as per the established Spa Protocols, and Corporate Standards, Policies and Procedures.Proactively making certain the facility, services and equipment are clean and in optimal working order.Market and sell the spa facilities, services, and products conveying their opulence to the customer.Must practice methods, which comply with sanitation, and health guidelines established by local regulations and the Property’s Policies and Procedures. Maintain cleanliness in all areas of the Spa and Fitness areas.Conduct a daily walk- through and inspection of the spa, fitness and retail facilities.Ensure that inventories are conducted regularly and accurately for all retail products, linen and professional products.Supervise spa reservations to ensure maximum yield and labor efficiency.Ensures all activities performed within the department are in accordance with the company’s business objectives, and established safety and security standards.Trains, motivates, and provides regular communication to the team to deliver service with unmatched sophistication and professionalism while fostering a culture of accountability.Recommend personnel changes in assigned areas, including promotion, demotion, and vacations, leaves of absence and release of staff.Promotes a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotions.Communicates with partnering departments and peers to achieve superior customer satisfaction and efficient utilization of manpower and facilities.Maintains close work relationships with other departments and their leaders to promote feedback, cross training and efficient operations.Keeps leadership informed on a timely basis of any undue variance from expected results.Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.Must provide a detailed explanation of all treatment techniques to be used on guest, as well as their comfort, assessing guest’s requirements and concerns, and anticipating guest’s needs. Provide any additional details or services to go above and beyond the guests’ expectations.Must be able to assist in the training of Therapists with a set of thorough, expert, complete and knowledgeable massage treatments, always using professional methods, draping techniques and adhering to the Therapists Code of Ethics.Must ensure Therapists maintain a medical facility grade of cleanliness in the treatment area at all times, and practicing all sanitation and safety guidelines as required by any applicable regulations and by the Policies & Procedures.Recommend/implement incentive programs in department that addresses reducing costs or increasing revenues and meets company’s budgetary guidelines.Hires, trains, motivate, and provide regular communication to the team to deliver service with unmatched sophistication and professionalism while fostering a culture of accountability.Recommend personnel changes in assigned areas, including the hiring, promotion, demotion, and vacations, leaves of absence and release of staff.Responsible for helping standardize, maintain, update and training of all Therapists on Spa policies.Assist in the development and update of Spa service offerings.Will provide assistance in servicing guests in between training schedules.Will work to maintain vendor relationships for the brand and will develop brand standards for services, products, protocols, and retail support.Perform other jobs related to same functions and duties or assume other responsibilities and functions as assigned by management.
