Assistant Outlet Manager (Room Service)

OBJECTIVE OF THE POSITION:
Overall responsible for the administration and operation of the section appointed in the F&B division. He / She will maximize profits, maintain food / beverage / service quality and ensure customer satisfaction. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the Melia Hotels International.
MAIN RESPONSIBILITIES:
Handles guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department ensuring that the follow up is performed with the guest.
Observes daily conditions of the facilities and equipment in the restaurant; make recommendations for correction and improvements as needed.
Controls usage of all food and beverage items and appropriate usage of equipment, tool, and service equipment.
Has complete knowledge of the food and beverage items offered, including ingredients, methods of preparation, and proper service. Expert knowledge of wine and spirits is required.
Trains, supervises and disciplines all the staff. Assist and correct all subordinates with the tasks assigned.
Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
Controls all opening, transitions and close up side- work follow up.
Assists preparation of the outlet’s budget.
Actively assists in menu design in cooperation with the outlet Head Chef and Restaurant Manager.
Produces reports and analysis of the outlet and present report in the monthly performance meeting.
Conducts daily pre- shift meetings to employees on preparation, guest profile, service and menu served.
Leads, motivates and works on the growth of all staff members of her/his team.
Controls regularly the set- up and mise en place of the restaurant and the station.
Ensures disciplinary action taken according to the Hotel policy.
Reports incidents that require disciplinary actions immediately to the Restaurant Manager.
Reports to work on time in proper uniform and well groomed.
Conducts monthly inventory of operating supplies and equipment together with the stewarding department.
Utilizes his/her leader qualities to ensure a successful handing of the designated outlet.
Ensures that all staff is aware of all employee and hotel regulation and reminded accordingly.
Maintains a friendly yet discreet manner with all the guests when greeting, serving them and throughout their breakfast/lunch/dining experience.
Performs up- selling for all times offered by the department assigned as well as offering alternatives.
Leads the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.

International food & beverage and culture knowledge
Computer Skills, Letter writing skills
Vietnamese- Excellent level, written & spoken
English- Good level, written & spoken
Train the trainer
Bachelor Degree
Barista knowledge, Mixology
At least 2- 3 years experience in international hotel at the same position.
Wine and Spirits knowledge

- Annual Outing trip
- Birthday benefit
- Attractive salary
- 13th month salary
- International working environment
- Duty Meals
- Special room rate as per Melia Hotels International policy
- Shuttle Bus to pick up associates from Vung Tau, Long Hai and Phuoc Hai to Melia Ho Tram

Cập nhật gần nhất lúc: 2025-12-16 12:35:02