OVERVIEW OF POSITION
The Assistant Learning & Development Manager is responsible in supporting the provision of high- quality training to the specified industry accredited standards to delegates through a varied role. This role includes instructing, assessing, and supporting standardization and quality of training provision. Providing wider assistance to the Learning & Development Manager with the effective management of the Learning & Development team, and working to ensure that all resources are used in the way directed. This role will also support Corporate Social Responsibility (CSR) activities and any partner programs with education institutions.
Duties may include but not limited to:
Working closely with various departments to align training programs with organizational goals and ensure a cohesive approach to skills development across the company.
Provide support and guidance to trainers and mentors.
Monitor and evaluate the effectiveness of training programs and make necessary adjustments.
Provide leadership, mentorship, and guidance to training colleagues, fostering a culture of continuous learning and professional growth within the team.
Review and revise training materials including Standard Operating Procedures (SOPs) to remain current with operating processes, procedures and systems.
Work closely with line management and Talent Management team to assess and identify training needs within the organization.
Support other HR functions as required.
Ensure training programs comply with legal and company policies.
Organize and facilitate training sessions, workshops, and seminars.
Maintain training records and track colleagues’ progress.
Support the deployment of resources in line with the requirements of the Learning & Development Manager enabling the business to have the right employment mix to support future growth/flexibility.
Handle any technical training aspects to ensure all training programs meet technical requirements or company expectations.
Provide support for internal communication and CSR activities and education partner programs.
Special projects as assigned.
Understand and demonstrate appropriate actions to build long- term relationships with department managers and customers.
Seek ways to innovate training methodologies, improve learning processes, and enhance the overall effectiveness of training initiatives.
Assist the Learning & Development Manager to ensure the smooth running and best value resourcing of training and delivery.
Provide continuous support to the Learning & Development Manager on a day- to- day basis within their team.
Develop training programs and materials that are engaging and effective.
Collaborate with Department Heads to tailor training programs to specific needs.
Actively input to meetings and discussions to further the development of the team.
Support the Quality Assurance of the company.
KEY FUNCTIONS
Developing Learning & Development (L&D) Programs & Budgets
Address training challenges, identify learning gaps, and make informed decisions to enhance training effectiveness and employee performance
Assist Learning & Development Manager in managing costs of planned programs within budget
Plan, schedule, and execute training programs to ensure seamless delivery and maximum impact on colleague development
Evaluating L&D Programs Effectiveness
Assist Departmental Trainers in preparing, conducting departmental training, and assessing accordingly
Meet regularly with participants to assess progress and address concerns
Produce monthly training reports and training & activities calendar for HODs.Administering L&D Programs
Monitor enrollment and attendance at training classes and online
Ensure that HODs abide by their responsibilities of associate training against departmental SOPs
Administering L&D Programs
Coordinate with HODs to prepare and conduct such group training programs and software programs as Loyalty Programs, Operational Programs, etc.
Analyze the training needs of the Company in general and departments, develop strategies which address needs to present in the Training Budget Plan for Head of HR & General Manager for review
Establish a training library books, videos, journals, and audio- visual materials to assist trainers in their training programs and for associates’ personal development
Observe behaviors of associates and provides feedback to individuals and/or managers
Developing & Managing Customer Service Quality Assurance Assessment
Measure Customer Service Quality and Improve the service
Collaborate with Departmental Trainers or other(s) to conduct the assessment
Coordinate with Operational Team to develop the Customer Service Quality Assurance Assessment Program
Developing & Managing Performance Management
Developing a Performance Management system.
Evaluate the Performance Management process to make it improved.
Drive and cascade the Performance Review to all employees.
Provide guidance, direction and coaching to management and employees, ensuring they have the skills and knowledge to perform their jobs effectively.
Develop Handbook and guidelines, deliver training workshop for all related employees.
Developing & Managing Colleague Engagement, CSR Activities & Internal Communication
Plan and organize the CSR programs of the Company.
Organize and coordinate to manage activities for all colleague to engage them to bring more productivity at work.
Continuous develop the internal communication channel to keep associates updated with the Company information.
