Participates in the development and implementation of business strategies for the hotel which are aligned with Carlson’s overall mission, vision values and strategies
Assists in managing food and beverage outlets
Tracks use of hotel foodstuff and requests changes in order amounts to maximize efficiency
Participates in periodic inventory of food and beverage inventories
Menus- suggest, review, and approve changes, set pricing
Reviews guest complaints and responds as appropriate
Tracks the completion of training new outlet management
Ensures outlets meet or exceed brand standards
Responds to food safety inspections and reports
Audits and maintains food safety, including ensuring food- handling employees have necessary safety certifications
Works with food vendors and purchasing to maintain high food quality
Establishes relationships with food vendors and negotiates pricing where possible
Attends vendor fairs and participates in food tastings
Assists Accounting with any vendor disputes regarding invoices and payment
Communicates effectively with guests, management, employees, and regional office
Works closely with Restaurant and Kitchen Managers to maximize revenue while meeting or exceeding guest expectations
Promotes Food and Beverage outlets through advertising and public relations campaigns through local sources
Communicates to corporate internal communications successful on- site programs
Reports food and beverage revenue, costs, Medallia scores, and prepares other reports regularly for management
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Performs other duties required to provide the service brand behavior and genuine hospitality
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Adheres to hotel policies and procedures
Keeps Manager promptly and fully informed of all problems or unusual matters of significance
At all times projects a favourable image of the Hotel to the public
Maintains a favourable working relationship with all other hotel employees to foster and promote a co- operative and harmonious working environment
Minimise safety hazards by following all safety rules and procedures
Attends work on time and as scheduled
Follows hotel grooming and hygiene standards
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
