JOB PURPOSE/ROLE
The Application Support Specialist is responsible for providing technical support and maintenance for enterprise applications. This role involves troubleshooting application issues, performing software installations and updates, ensuring the smooth operation of applications, and managing application delivery and packaging, potentially using Citrix or other delivery systems. The position requires collaboration with various global departments to address application- related issues and improve user experience.
RESPONSIBILITIES:
Monitor application performance and ensure key performance alerts and monitoring metrics are captured.
Monitor application performance and address any issues to minimize disruptions to users.
Optimize application delivery processes to enhance efficiency and user experience.
Perform software installations, updates, and maintenance to ensure applications are up- to- date and functioning properly.
Assist with the development and implementation of new application solutions as required.
Provide technical support for enterprise applications, including troubleshooting and resolving application issues.
Manage the delivery and packaging of applications using Citrix or other deployment tools.
Provide training to end users on application usage and best practices.
Document and implement application processes, development, and testing.
Collaborate with various departments to address application- related issues and improve user experience.
MINIMUM QUALIFICATIONS/ EXPERIENCE
2+ years Experience
Bachelor’s Degree or equivalent experience.
- Software updates, application packaging, and managing deployments.
- Virtualization technologies (such as VMWare) is an advantage
- Application support, installation, and troubleshooting.
- Knowledge of Citrix or other application delivery systems.
Experience with ITSM tools such as ServiceNow or Jira.
Exceptional organisational skills and time management skills.
ITIL4 Foundation Certification desired.
Able to use Microsoft Office Applications at a high level.
1+ years- Intune and Azure (EntraID) experience
Familiarity with operating systems (Windows and/or Linux), MS Active Directory, and basic networking fundamentals.
Outstanding written and verbal communication skills in English.
Location: Dist.7, HCMC
