Application Support Engineer

Incident & request management
Log, track and resolve tickets in the ITSM tool within agreed SLAs.
Join outage bridges, perform real- time troubleshooting and coordinate cross- team fixes.
Technical investigation
Escalate defects to Development with clear reproduction steps and impact analysis.
Analyse application logs, SQL queries and Windows/IIS metrics to identify root causes.
Stakeholder communication
Keep users and managers informed via phone, email, chat and knowledge- base updates.
Produce daily/weekly reports on ticket trends, SLA performance and improvement actions.
Service improvement
Contribute to post- incident reviews and maintain support run- books.
Suggest automation or monitoring enhancements that reduce repeat incidents.

Requirements

Solid knowledge of Windows Server, MS SQL Server, IIS.
Proven collaboration in global teams; experience with European customers is a plus.
Education & experience
Bachelor’s degree (BE, MCA or equivalent).
Clear written & spoken English; able to explain technical issues to non- technical users.
1+ years in technical support or application troubleshooting for enterprise systems.

Preferred (Nice to Have)

ITIL Foundation certification.
Hands- on debugging of .NET- based web applications (C, ASP.NET, Web API).
Experience scripting in PowerShell or batch for automation.
Exposure to monitoring suites (Nagios, SCOM, Splunk, or similar).

Working time: Monday – Friday
2026: Hybrid working includes 2- 3 days at the office (Phu Nhuan/Tan Binh)
2025: Full remote
Annual leaves as per company policy.
Other benefits by current laws.
Private health insurance, meal vouchers, and annual medical check- ups.
Budget for team- building events and company gatherings.
Full remote work setup. All necessary equipment provided by the company.
Salary: 32.000.000VND- 48.000.000VND.
13th month salary, on- target bonus, and allowances.

Cập nhật gần nhất lúc: 2025-08-16 07:30:02