Air Customer Service Executive / Freight Forwarding Industry

Responsibilities:

Prepare, control and distribute all required Air Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.
Doing Customer Service and Handling for AIR shipments- Import and Export
Process, handle and distribute all required documents for shipment by AIR. Create and confirm transport order to ensure pickup of the shipment at origin
Follow- up shipment status in the Export area, identify incidents and ensure resolution of incidents. Doing Customer Service in the incident and exception management resolution.
Interact with Global Service Centers, if required and other tasks as Manager’s requirement.
Prepare, control and distribute all required Air Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal procedures.
Responsible for identifying performance issues of suppliers and propose solutions to improve/correct performance. Follow up and complete Import shipment by related issues. Make sure the document delivered in- time to Customer
Perform booking and booking optimization according to internal guidelines as defined by Product
Check responses from counterparts and finalize validation of required documents

Required Skills:

Hard working, diligent, & self motivated.
Knowledge of import/ export processes for air, shipping documents, and freight operation.
Ability to handle cross function tasks and work with different stake holders.
Customer- oriented with the ability to establish strong relationships and interact effectively with customers.
Willing to learn, share and try new experience.
Sales mindset with customer satisfaction above everything else
Team player with the ability to work independently under pressure and within deadlines.

Required years of professional experience:

Graduated University, with at least 3 years experience of CS in Air Freight Forwarding and Logistics field.
Experience in chemicals logistics a benefit (not requirement)

Benefits:

Mon- Fri (8:00- 17:00)
PTI insurance /Travel
Competitive salary depends on experience and expertise
13th month salary, yearly performance bonus, yearly salary increment evaluation subject to company business result and staff’s contribution
Professional and dynamic working environment
Full benefit package applied according to current Labor law

Laptop, Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2026-03-09 12:55:02