Agent Support (Night Shift)

Key Responsibilities:

Respond promptly to Agent Support groups and hotline inquiries.
Maintain a physical presence at the office to provide on- site support.
Handle and follow up on unresolved support tickets/cases from Shift 1.

Inter- Team Coordination:

Facilitate knowledge sharing and collaboration across teams.
Maintain regular communication with team leaders and members from Customer Service, Marketing, Technology, Sales, and Inhouse teams.
Identify and communicate essential information required by Agents.

Quick Support:

Ensure Agents have the necessary resources and support to perform their tasks effectively.
Provide prompt assistance to Agents facing any issues or challenges.
Offer timely solutions and troubleshooting guidance.

Reporting:

Prepare and analyze reports.
Provide insights to relevant teams to optimize performance and efficiency.

Good English communication skills are an strong advantage. (English level IELTS 5.5- 6.0 or equivalent).
Any experience in any positions. ( Sales, Customer Service, Call Center, Traniner .. ). Experienced in customer service or call center is an advantage.
Knowledge (including education and qualifications): CRM, USA Market, Nails Salon , Restaurant , Beauty Salon , etc ...
Ability to encourage, motivate, discipline, unite for a common goal to work effectively.
Due to the nature of night shifts, the ability to manage schedules and workload is necessary to maintain health and well- being for nighttime work.
Bachelor&039;s degree in Business Administration, or a related field, minimum of 1- 3 years of experience in customer service
Have responsibility, adaptability, and the ability to handle work pressure.
Strong teamwork skills with a positive attitude, self- discipline, and proactive work approach.
Skills in using computers and office software (Excel, Word).
Excellent communication and interpersonal skills, with the ability to influence and build strong working relationships both internally and externally.
Empathy, patience, problem- solving skills, and the ability to work well in a team environment.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Du lịch nước ngoài, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm, CLB thể thao

Cập nhật gần nhất lúc: 2025-10-20 16:40:02