Position Summary
You will also collaborate closely with academic, marketing, and operations teams to ensure that every family interaction reflects our values, professionalism, and commitment to excellence.
As an Admissions Officer, you will be responsible for student recruitment, enrollment consultation, retention support, and relationship management with parents and students. You will guide families throughout their decision- making journey, ensuring they receive accurate information, personalized support, and a consistent TH School experience.
Key Responsibilities
This position reports to the Deputy Admissions Manager and Business Director (BD).
Student Recruitment & Enrollment
- Guide families through the full admissions process, from first inquiry to enrollment.
- Proactively follow up with families to improve conversion rates.
- Provide professional consultation to prospective parents and students on academic programs, pathways, and school culture.
- Conduct school tours, open days, and information sessions.
- Manage inquiries from multiple channels (walk- ins, hotline, email, digital platforms, referrals, agencies).
Retention & Re- enrollment
- Support student retention and annual re- enrollment processes.
- Work closely with academic and student support teams to address concerns affecting family satisfaction.
- Identify and follow up with at- risk families.
Customer Care & Relationship Management
- Handle inquiries, feedback, and complaints in a professional, solution- oriented manner.
- Deliver excellent customer service at every touchpoint.
- Serve as a trusted advisor and main point of contact for assigned families.
Partnership & Agency Coordination
- Assist with partner events and outreach activities.
- Support relationships with education agencies and referral partners.
- Track partner leads and performance.
CRM & Reporting
- Maintain accurate records of leads, applications, and enrollment stages in the CRM system.
- Provide insights to improve admissions processes and family experience.
- Prepare regular reports on pipeline status, conversion rates, and retention risks.
Additional Duties & Event Support
- This position reports to the Deputy Admissions Manager and Business Director (BD).
- Be available to travel for provincial business trips and support on- campus and off- campus events organized by the Admissions and Marketing teams.
- Responsible for supporting Admissions and school- wide activities in Hanoi and other provinces.
- Perform tasks as assigned by the Deputy Admissions Manager and Business Director (BD).
