PHẠM VI CÔNG VIỆC/SCOPE OF WORKSNHIỆM VỤ VÀ TRÁCH NHIỆM/DUTIES AND RESPONSIBILITIESResponsible for all activities relevant to the Front Desk such as the reception, check in- out, rooming of all...
MÔ TẢ CÔNG VIỆCVận hành và Giám sát Dịch vụ Tiền sảnh:Hỗ trợ Trưởng Bộ phận Lễ tân trong việc hoạch định, điều hành và giám sát mọi hoạt động hàng ngày của khu vực Tiền sảnh, đảm bảo dịch vụ chuyên...
Handle all duties according to hotel policies, procedures, internal rules, and standards.Perform guest registration and room assignment and accommodate special requests of all guests.Handle mail and...
Đảm bảo vệ sinh khu vực quầy sạch sẽ, gọn gàng.Cung cấp cho khách các thông tin cần thiết, các chương trình ưu đãi của khách sạn cũng như các thông tin du lịch hữu ích của khu vực lân cậnHướng dẫn...
MISSION OF THE POSITIONSupport the Guest Experience Manager in supervising the daily operations of the Guest Service Line (Operator), ensuring all guest communications and service coordination are...
Tiếp đón, chăm sóc và hỗ trợ khách trong suốt thời gian lưu trúNhận yêu cầu báo thức của khách, lên danh sách và chuyển cho nhân viên ca sau thực hiệnThực hiện công tác thu ngân: kiểm tra, lưu trữ...
The amayen - handwritten collection & ibis phu yen tuy hoa beach resort
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- Provide friendly smooth courteous service to guests and respond promptly to all requests and inquiries at all times.- Register and process check in for all arrivals.- Prepare for daily arrivals...
Responsible for all activities relevant to guest service, such as check- in and check- out, rooming of all hotel guests, foreign exchange, and assisting them with inquiries.• Attends to guest...
Duties and Responsibilities:Carry out requests as directed by hotel management.Ensure credit policy is adhered to at all times, any variance reported to the manager on duty immediately.Handle...
Guest Services & Front Desk Operations• Provide accurate information about hotel services, facilities, and local attractions.• Handle guest inquiries, requests, and complaints professionally and...
Customer Service During OperationGreet guests, confirm reservation or walk- in status.Seat guests, provide menus, and assist with beverage orders.Check on guests during their visit and ensure they...
Maintains intimate knowledge of departmental standards and procedures.Attends to guests’ complaints, inquiries, and requests, and refers problems to the supervisor/Assistant Manager if he/she is...
Scope of work:Welcome, seat, and farewell guests; act as the first point of contact and public face.Manage reservations and handle bookings during service.Support the Guest Service team and assist in...
Phối hợp với bộ phận Housekeeping đảm bảo khu vực tiền sảnh luôn sạch sẽTiếp nhận thông tin của khách hàng qua điện thoại, email.Tiếp đón, chăm sóc và hỗ trợ khách trong suốt thời gian lưu trúChào...
Position Summary:The Rewards Club Representative is responsible for delivering exceptional guest service and ensuring a memorable experience for all visitors. The role focuses on greeting guests,...
Primarily responsible to ensure that front office shifts are run efficiently, providing outstanding guest service via courtesy and problem resolutions. Provide leadership to the front line team by...
- Be familiar with all Accounting Standards and Procedures pertaining to room’s revenue and advise staff concerned to adhere to the in daily operations.- Reports any hazard to health or safety...
Greeting and thanking guests in a sincere, friendly manner.Performing duties on a daily checklist.Operating switchboard and assisting with inquiries.Anticipating and addressing guests&039; needs, and...
Đảm bảo khu vực làm việc luôn gọn gàng, sạch sẽ và tuân thủ các quy định an toàn.Ensure work areas are clean, organized and compliant with safety regulations.Phối hợp với Housekeeping, Engineering,...
To review and update guest telephone directories as and when necessaryMaintain regular and effective communication both to the Front Office team and the relevant other department.To ensure that all...
Cashes hotel guest’s personal and travelers checks and assists with currency exchangeMaintains cashier float and ensures accurate daily report of all money receivedAttends to guest’s complaints,...
Make sure that guest phone calls and emails are handled in a prompt and professional manner following “three rings” and 12/24 hours standards respectively.Look for opportunities to positively...
• Coordinate with bellmen for the delivery and collection of guests’ luggage on their arrival and departure.• Upsell Hotel product with a view to maximizing revenue and average rate• Perform daily...
• Reports directly to the Front Office Manager and have dotted line with the Quality & Attitude manager• Monitor guest service personnel constantly, ensuring that at all times maximum guest...
