• Manage day- to- day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member...
RESPONSIBILITIES: Guest ExperienceGuest assistance and problem resolution: Resolve customer inquiries and complaints in a timely and efficient manner, using a professional and courteous manner.Guest...
• Prepare basic operational reports and support service improvement initiatives.• Supervise and schedule lobby front office staff.• Work closely with the Customer Care Manager to support smooth...
To ensure that department budget is strictly adhered to.KEY RESPONSIBILITIES AND ACCOUNTABILITIES | VAI TRÒ & TRÁCH NHIỆM CÔNG VIỆCĐảm bảo ngân sách của bộ phận được tuân thủ nghiêm ngặtTo be...
Với mục tiêu xây dựng đội ngũ vận hành đẳng cấp tại dự án Silk Path Golf Đông Triều (Quảng Ninh), chúng tôi tìm kiếm một Nữ Quản lý bộ phận Tiền sảnh (FOM) – người sở hữu sự tinh tế, bản lĩnh và kinh...
OBJECTIVE:Be fully responsible for Duty Manager task at night time and handover properly to Duty Manager AM at 7:00During their duty, Night Supervisor is expected to lead as an example in terms of...
(English below)Mô tả công việc:Trách nhiệm bao gồm giám sát nhân viên lễ tân, điều phối lịch làm việc của team và hỗ trợ đào tạo để duy trì tiêu chuẩn dịch vụ caoXử lý các dự án liên quan đến khách...
Process all guest check- out including resolving any late and disputed charges;Other tasks are assigned by Front Office Manager.Process all guest check- in by confirming reservations, assigning room...
Audits and balances cash drawer in beginning and end of shift.Answers the phone in a cheerful, professional manner, assists the caller or directs the calls to the appropriate staff members.Creates,...
• To ensure that you as a Assistant Front Office Manager are completely aware of all the hotel’s services and facilities, outlet operating hours and scope of service.• To ensure the computer “saves”...
- Định kỳ phối hợp với bộ phận liên quan lập kế hoạch kinh doanh hàng năm, theo quý, hàng tháng cho khách sạn.- Chủ trì công tác lập kế hoạch, theo dõi hoạt động mua sắm trang thiết bị, cải tạo...
JOB SCOPE SUMMARY:- The Assistant Front Office Manager supports the Front Office Manager in overseeing all aspects of the Front Office operations, ensuring smooth coordination, exceptional guest...
• Ensure furnishings facilities and equipment in lobby and front areas are clean and well maintained.• Guest related handling• Maintain appropriate standards of conduct, dress, hygiene, uniforms,...
Supervises the management of debtors, group and individual guest invoicing and cash operations.Makes sure that the hotel&039;s pricing policy and sales pitches are duly applied.Customer Satisfaction...
Front Office OperationsTask 1:Develop preparation plans for receiving VIP guests and ensure all arrangements are executed flawlessly.Review room rates on the system to ensure all information is...
RESPONSIBILITIES:Guest ExperienceGuest assistance and problem resolution: Resolve customer inquiries and complaints in a timely and efficient manner, using a professional and courteous manner.Guest...
PRIMARY RESPONSIBILITIESIncident & Emergency Management: Lead the response to accidents or emergencies, ensuring proper security coordination and detailed logbook documentation.Operational...
POSITION STATEMENT:An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well- informed to deliver Guests an exceptional...
Assist the cashiers with guest billing procedures.Contributes to due diligence efforts and risk management activities for existing and future projects.Ensure that guest check out arrangements are in...
Supports the Front Office Manager in overseeing the daily operations of the Front Office, ensuring seamless guest experiences, efficient processes, and adherence to the hotel’s service standards
- Kiểm tra, xem xét các nhận xét của khách hàng.- Đào tạo hướng dẫn nhân viên bộ phận.- Bảo đảm sự chính xác các giao dịch hóa đơn, thanh toán.- Bảo đảm những yêu cầu của khách hàng được phục vụ...
