[DISTRICT 12]- CUSTOMER SERVICES (APP TRAVEL)JOB DESCRIPTION:- Providing accurate, valid, and complete information by using the right tools, methods, and processes.- Liaising between guests and...
JOB DESCRIPTIONS:- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice,...
- Update special situations to management when necessary.- Provide accurate information about products/services, policies, terms of use.- Support customers with issues related to the following...
Scope of Work• Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice,...
We are seeking an experienced professional with:BPO background, with OTA industry knowledge considered a plus.Project management expertise, able to drive multiple initiatives simultaneously.Leadershi...
Ensure all agents are achieving their daily KPI’s in qualitative metricsMonitor scoring KPI statisticsIsolate and identify areas of improvement on members performanceMonitor daily reports from the...
