Team LeadershipBuild, develop, motivate and mentor team members, conducting monthly performance reviews and providing ongoing coachingOperatingManage, track and improve business level metrics related...
Contingency Plan Implementation and Activation Monitor the balance of workload and CSR availability.Review daily, weekly, monthly, and quarterly operational reports.Acquire and update knowledge of...
Motivate CSRs and boost team morale.Manage CSRs, provide feedback & coaching to CSRs to improve service quality. Assure compliance of metrics & procedures on behalf of CSRs.Contingency Plan...
* Job Summary: We are seeking a skilled and detail- oriented Contact Center Deployment Specialist to support the successful configuration, onboarding, and maintenance of contact center systems and...
