WHAT YOU WILL BE DOING:Customer Support & Engagement:- Handle inbound customer interactions via phone, email, and chat.- Provide accurate information, resolve customer inquiries, and ensure high...
As Russian Guest Relations Agent, we rely on you to• Assist Russian guests throughout their stay, with special attention to VIP arrivals, in- house services, and departures• Maintain comprehensive...
Process all guest check- out including resolving any late and disputed charges;Other tasks are assigned by Front Office Manager.Process all guest check- in by confirming reservations, assigning room...
Confirm special requests from guests and coordinate with relevant departments to fulfill them promptly.Accurately input and update reservation data in the hotel management system (PMS/CRS). Tiếp...
Maintain current knowledge of hotel services, amenities, and local attractions.Serve as the primary contact for VIPs, ensuring all departments are briefed on their needs.Coordinate with departments...
Quản lý hồ sơ và thông tin khách hàng một cách chính xác, bảo mật.Xử lý tình huống phát sinh một cách nhanh chóng, hiệu quả.Hỗ trợ, chăm sóc khách hàng trong suốt quá trình lưu trú, đảm bảo sự hài...
• Ensure all guests are being treated in an efficient and courteous manner. Resolve customer complaints as your duties• Assist guest with currency exchange.• Ensure all arrival villas is to be...
SCOPE OF WORKSAssist his superior in ensuring that the guest satisfaction programs are implemented in accordance with the Hotels philosophy.Ensure the effective and smooth operation of the...
NHIỆM VỤ VÀ TRÁCH NHIỆM/DUTIES AND RESPONSIBILITIESResponsible for all activities relevant to the Front Desk such as the reception, check in- out, rooming of all Hotel guests, foreign exchange and...
Provide heart- touching service to guest.Cung cấp dịch vụ tận tâm đến khách hàng.Handle customer complaints and requests politely and efficiently, ensuring that all issues are resolved...
Maintains comprehensive knowledge of standard reservation procedures, including correct forms to use, how to read telex, e- mail, messages, and how to interpret availability sources within the...
Record reservation data accurately in the Property Management System.Provide detailed information about property amenities and local Phu Quoc attractions.Book accommodations efficiently for leisure,...
- Assist guests efficiently, courteously and professionally in all Reception related matters.- Maintain a high standard of service and quality delivery at all times; when answering telephones,...
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine...
- Tuân thủ các quy trình và yêu cầu công việc, năng suất làm việc do công ty và trưởng bộ phận đề ra.- Chuyển các yêu cầu, khiếu nại của khách hàng đến các bộ phận liên để phối hợp giải quyết.- ...
Địa điểm làm việc: Số 01 Trần Văn Danh, P.13, Q.Tân Bình, TP.Hồ Chí Minh- Tuân thủ các quy trình và yêu cầu công việc, năng suất làm việc do công ty và trưởng bộ phận đề ra.- Khảo sát sự hài lòng...
Provide information to guests about room features, property amenities, and local areas of interest.Receive, record, and relay messages accurately. Log all guest requests or issues into computer,...
Chi nhánh công ty tnhh thanh lễ - khách sạn the mira
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Masters the room product in terms of room configuration, layout, physical attributes, rate, benefits, amenities and all F&B outlets.To perform his/her duties in accordance with the Hotel internal...
Primary Responsibilities• Receiving, handling and relaying of messages, mail or voice- mail in an efficient, timely manner as per hotel policy.• Ensuring credit policy is adhered to at all times, any...
Truyền tải lới hứa thương hiệu và dịch vụ đặc trưng vào công việc hàng ngàyLàm mọi thứ có thể để đảm bảo rằng khách rời khách sạn với mức độ hài lòng cao.Có hiểu biết về tất cả các chính sách và...
Nhaan resort & spa hoi an tapestry collection by hilton
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The Reservations Agent is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro- active selling and up- selling techniques.If you...
· Quản lý và theo dõi booking của khách hàng· Tiếp nhận và giải quyết các thắc mắc và phát sinh của khách hàng có liên quan đến sản phẩm du lịch và chất lượng dịch vụ của khách sạn· Tiếp thị, quảng...
The amayen - handwritten collection & ibis phu yen tuy hoa beach resort
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- Provide friendly smooth courteous service to guests and respond promptly to all requests and inquiries at all times.- Register and process check in for all arrivals.- Prepare for daily arrivals...
- Details will be discussed in the interview.- Maintain a high standard of service and quality delivery at all times; when answering telephones, registering guests, assigning rooms, checking out...
RESPONSIBILITIES:Guest ExperienceGuest assistance and problem resolution: Resolve customer inquiries and complaints in a timely and efficient manner, using a professional and courteous manner.Guest...
OBJECTIVE OF THE POSITION:Efficient and knowledgeable coordination of all tasks and duties in the Reservations department in order to ensure error- free and productive work sequences and guest...
