Wedding Specialist

People

Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues.
Working with Reservations Manager for space allocation of rooms for client.
Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing numbers.
Recommend or initiate any HR elated actions where needed.
Train colleagues to make sure they deliver with compliance and to the standards we expect.
Promote teamwork and quality service through daily communication and coordination with other departments.
Liaise with interfacing departments to provide exceptional service for guests.
Drive a great working environment for teams to thrive- linking up departments to create sense of one team.

Guest Experience

Assist with the co- ordination all familiarizations and site inspections as required.
Work closely with suppliers (ie entertainment/theming) to ensure the clients event is delivered as per the clients expectations.
Meet with clients and attend to the details of their events (including all types of events including weddings, business meetings, small conferences; internal meetings and external meetings, etc.)

Financial

Ensure that MSS targets are met and that results are communicated to the wider hotel team.
Ensures the preparation and timely payment of client accounts.
Manage suppliers and ensure that we are receiving the best costs.
Champion an up selling culture amongst the weddings team.
Working with Executive Chef and Director of Food and Beverage Manager for menu and floor plan lay out within budget.
Help create the department’s annual budget and the setting of departmental goals.
Provide a monthly report on the weddings department.
Monitor budget and control expenses with a focus on food, beverage, and labour costs….
Work with Director to achieve departmental revenue targets.
Identify and recommend opportunities to gain a competitive advantage over competitors.

Responsible Business

Work with Director to achieve departmental revenue targets
Maintenance and management of booking data base (Delphi)
Other ad- hoc duties – unexpected moments when we have to pull together to get a task done
Ensure the consistency of Delphi standards within the wedding department
Provide input for hotel web design relating to Weddings.
Attend to telephone, fax, email enquiries in a timely manner.
Attend group run downs, site inspections/famils and all other briefings as required.
Enhance brand reputation online through social media channels, ensuring advocacy for weddings at InterContinental Halong Bay Resort.
May assist with other duties as assigned by management.
Assist with promotions and familiarizations where requested
Assist with direct mail campaigns where necessary
Work in line with business needs

Required Skills

Problem solving, reasoning, motivating, organizational and training abilities.
Leadership skills.
Ability to develop strong relationships with customers’ senior management.
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Good writing skills.

Qualifications
Diploma in Hotel Management, Sales Marketing or related field.
Experience
02 years related experience or an equivalent combination of education and experience

Monthly Service charge./ Phí dịch vụ theo tình hình doanh thu hàng tháng.
Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy./ Bảo hiểm tai nạn 24/7 và bảo hiểm sức khỏe Bảo Việt theo chính sách của IHG.
Competitive salary / Mức lương hấp dẫn
Enjoys IHG&039;s special offer for internal employee./ Hưởng các ưu đãi đặc biệt của IHG dành cho nhân viên nội bộ.
13th month salary/ Chế độ thường thường niên (lương tháng 13)
100 % salary and immediate Social Insurance enjoyment during probationary period./ Hưởng 100% lương & tham gia BHXH ngay trong thời gian thử việc.
At least 14 annual leave days/year./ Tối thiểu 14 ngày phép/năm
Birthday gifts and Internal Service Discount in accordance to IHG and resort&039;s policy./ Quà sinh nhật và ưu đãi dịch vụ nội bộ theo chính sách của IHG và khu nghỉ dưỡng.

Cập nhật gần nhất lúc: 2026-07-06 21:10:03