Warranty Supervisor

• Collaborate with the team on safety campaigns, technical updates, and product recalls.
• Manage warranty activities inside Asia- Pacific Market
• Organize and lead weekly and monthly meetings with markets to share updates, track pending issues, and align corrective actions.
• Collect feedback, coordinate with relevant functions, and ensure timely resolution of concerns.
• Supervise the technical team in providing market support, particularly in troubleshooting and technical problem- solving.
• Receive, review, and evaluate warranty claims from markets.
• Act as the primary contact window for markets regarding product quality issues and After Sales matters.
• Develop the annual warranty budget and work with the team to manage and monitor expenditures, ensuring proper allocation and cost efficiency.

• Knowledge of warranty processes, aftersales operations, and product quality management.
• Work location: Vinh Phuc (Bus & Allowance for employees from Hanoi)
• Bachelor’s degree in Engineering, Business Administration, or related field.
• Ability to analyze technical issues and provide practical solutions.
• Excellent communication and coordination skills with cross- functional teams and external stakeholders.
• Willingness to travel occasionally for market support and training.
• Good command of English (both written and spoken).
• Strong problem- solving, analytical, and decision- making abilities.
• Minimum 5 years of experience in warranty management, aftersales, quality management, or technical service (preferably in the automotive or motorcycle industry).
BENEFITS
• Full participation in Social Insurance, Health Insurance, and Unemployment Insurance in accordance with Vietnamese Labor Law
• Premium private health insurance package for all employees
• Annual salary review based on performance and market benchmarks
• Annual health check- up to ensure your well- being
• Ongoing learning opportunities through internal & external training programs, with strong career development pathways (Clear promotion roadmap)
• 14 days of annual paid leave, including 12 standard days and 2 company- sponsored summer holidays
• Employee care programs: birthday gifts, seniority rewards, and festive gifts (Mid- Autumn, Lunar New Year, etc.)
• Working tine: Monday to Friday, 8:00 – 17:15 or 8:30 – 17:45
• Exclusive employee discounts and internal purchase programs for company products
• Regular bonding activities such as team building trips, company outings, and year- end parties
• Attractive performance- based bonus & 13th- month salary

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Cập nhật gần nhất lúc: 2025-09-06 12:30:03