Overall Role Purpose:
- Be responsible for an efficient information flow between all parties involved (suppliers, factories and internal departments)
- Monitoring operational and general business KPIs/SLAs, ensuring they are met both in a performance and cost manner.
- Review all aspects of the operations and drive in any improvements in methods, procedures and efficiency.
- Handle customer inquiries/complaints in a professional manner and excellent attitude.
- Responsible for ensuring all suppliers and other parties perform Warehouse/Value Added Services (VAS) agreements aligned to customers’ Standard Operating Procedure (SOP) and the company’s operations standards.
- Ensure that control of Warehouse/VAS service inadequacies is maintained by establishing and monitoring service indicators and overall performance, and taking necessary actions from our suppliers and other parties to achieve its targeted service standards.
- Establish and maintain effective working relationships with internal and external suppliers/customers’ personnel through regular contacts or communications with the key/ senior management.
- Conduct internal frequent Audits and hazard Analyses (for new, existing and changes) with the Safety Committee and- Customers to align such at the workplace/warehouse.
- Other assignments as and when required by Line Manager.
- Ensure employees/suppliers/visitors comply with our Corporate standards of Safety and Security for warehouse operations and follow its regulations, instructions, and compliance- related working safety.
- Issue all required reports/data related to Warehouse/VAS to ensure customer’s needs are met/exceeded in a timeliness and professional manner.
Accountabilities:
Customer (Internal/ External):
- To ensure proper follow- up with all outstanding issues
- To ensure all assignments are met within the specific deliverables concerned.
Process:
- Lead, monitor & follow up daily inbound & outbound operations.
- Verify documents, update the system accurately and timely.
- Adhere to the Safety Regulations of Operating Material Handling Equipment. rules & regulations set by the management.
- Ensure the work instructions, requirements and SOP are adhered to strictly.
- Visually check on cargo i.e. dented cartons, wet cartons, torn cartons, short ship/ over ship & etc. Tally in and ensure accuracy.
- Offload incoming stocks and load outgoing stocks.
- Ensure the cleanliness of the surrounding work area.
- Manage data entry for each shipment.
- Notify the superior if there’s a problem executing efficiently.
- Assist in physical housekeeping during the cycle count process.
- Perform the physical picking, putaway, and support (ferrying pallets to and staging area).
- Prepare incident reports if damages or discrepancies are found during daily operations.
Report to: Customer Service Assistant Manager (Order Management Solutions department)
Working location: TBS Warehouse- No. 9, DT 743 Street, Dong Hoa Ward, HCMC (former Di An City, Binh Duong), Vietnam
